Key Account Manager

ROLE PURPOSE

The Key Account Manager is responsible for retaining and growing key customer accounts by building strong, long-term relationships. The role acts as a strategic partner to clients by understanding their needs, identifying opportunities for growth, and developing solutions that create value for both the client and the business.

MAIN OUTPUTS

Key Account Manager:

• To retaintop customersand nurture thosekeyrelationships over time. To become astrategicpartner and advisor to the client, discovering new opportunities to work together for mutual benefit.
• Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition. Operate as the lead point of contact on all matters relating to the Client. Build and maintain strong, lasting relationships with key accounts.
• Acquiring a thorough understanding of key customer needs and requirements. Suggest solutions that answer clients’ needs and wants.
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Serve as the link of communication between key customers and internal teams. Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Assist in managing the debtors and resolve invoicing issues with clients. Ensure account is running as per contractual payment terms.
• Track profitability of the portfolio and areas of concern. Annual increases to be negotiated and completed as per contractual terms.
• Maintain quality service through establishing & enforcing organization standards.
• Stay abreast with current industry trends through attending professional seminars/workshops, reviewing professional publications, establishing personal networks, continuously imploring benchmarking & best global practices
• Prepare regular reports of progress and forecasts to internal and external stakeholders.
• Increase accounts revenue and identify fresh business opportunities adhering to given budget structure.
• Set activities to ensure that customer interaction is diarised for the year, monitored and measured, e.g. structured events, client breakfasts, and sporting events.
• Networking with other directors in order to generate new business for the company.

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• Degree in BA in business administration, sales or relevant field.
• Matric (Senior Certificate)
• 3 - 5 Years Relevant Experience Key Accounts Management, CRM and sales.
• MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level)
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Ability & Desire To Sell
• Result Oriented
• Attention To Detail
• Stress Tolerant
• Excellent Written Communication
• Team Leadership
• People & Task Orientated
• Assertiveness
• Action Orientated
• Customer/Client Focused
• Negotiation Skills
• Interactive Reasoning
• Planning & Scheduling
• Teamwork
• Relationship Building
• Good Listening Skills
• Excellent Oral Communication
• Creative & Innovative

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