Spares Supervisor - Apple Care

The Core Group - AppleCare Warehouse is looking for an experienced and hands-on Spares Supervisor to oversee the day-to-day management of spare parts supporting our Apple repair and service operations.

This is a fast-paced, service-driven warehouse environment where the availability and accurate movement of spare parts directly impacts our ability to repair devices and deliver a great customer experience. The successful candidate will therefore need to understand that this is more than traditional warehousing, speed, accuracy, traceability and customer focus are critical.

A significant part of the role also involves reverse logistics, ensuring faulty and defective parts are accurately controlled, processed and returned to the relevant OEM/supplier within required timelines and standards.

The ideal candidate is organised, detail-oriented and comfortable leading a team while maintaining strong operational discipline and continuously improving processes.

Key Responsibilities

Repair Parts Supply & Warehouse Operations

• Oversee the day-to-day movement, control and availability of spare parts supporting the Apple repair and Service Centre environment.
• Ensure spare parts are picked, packed, issued and delivered accurately and within required turnaround times.
• Understand the urgency of a repair-parts supply environment, where stock availability and speed directly affect repair turnaround times and the customer experience.
• Maintain accurate stock records and ensure all inventory movements are correctly processed and traceable.
• Monitor stock levels, discrepancies, shortages and ageing stock and take appropriate corrective action.
• Conduct regular cycle counts and stock counts, investigate variances and maintain a high level of inventory accuracy.
• Ensure all warehouse activities are completed in accordance with AppleCare, business and quality standards.
• Identify opportunities to improve warehouse processes, productivity, accuracy and turnaround times.

Reverse Logistics & Faulty Part Returns

• Manage the end-to-end reverse-logistics process for faulty and defective repair parts returned to the OEM/supplier.
• Ensure faulty parts are correctly identified, recorded, packaged and returned within prescribed timelines.
• Maintain full traceability and supporting documentation for all returned parts.
• Monitor outstanding returns and ensure that OEM return requirements and deadlines are consistently achieved.
• Manage RTVs, credits and associated administration accurately.
• Investigate discrepancies, rejected returns or missing parts and drive these through to resolution.
• Work closely with internal teams, suppliers and OEM partners to ensure an efficient and compliant reverse-logistics process.

Imports & Receiving

• Coordinate and control the receiving of imported spare parts.
• Ensure incoming stock is received, checked and processed accurately and within agreed timelines.
• Verify quantities, documentation and stock condition on receipt.
• Investigate and resolve discrepancies relating to imported stock.
• Ensure stock is made available to the Service Centre as quickly as possible after receipt.

Customer & Service Centre Support

• Maintain a strong internal and external customer-service mindset, understanding that warehouse performance directly impacts customers waiting for repairs.
• Respond to stock and parts-related queries quickly, accurately and professionally.
• Work closely with Service Centre teams to prioritise urgent requirements and resolve supply issues.
• Escalate potential delays, shortages or operational risks proactively.
• Complete relevant administration including credit notes, RTVs, GIT transactions and invoicing accurately and timeously.

Export Control

• Coordinate the export and return of faulty parts to suppliers and OEM partners.
• Ensure returns are completed consistently and within agreed schedules.
• Maintain accurate documentation and tracking for exported parts.
• Ensure compliance with applicable customs, courier and supplier requirements.

Dangerous Goods Compliance

• Ensure dangerous goods, including batteries and other regulated components, are handled, packaged, labelled and dispatched in accordance with applicable legislation and company requirements.
• Maintain the required documentation and compliance standards.
• Ensure employees involved in dangerous-goods handling understand and follow the correct processes.

Team Supervision & Performance

• Supervise the daily activities of the Spares/Warehouse team.
• Allocate work and ensure operational priorities and turnaround times are achieved.
• Set clear expectations and monitor individual and team performance.
• Coach, train and develop employees to improve capability and performance.
• Ensure employees comply with warehouse procedures, safety standards and company policies.
• Address performance or conduct concerns promptly and escalation formal employee-relations matters to the Warehouse Manager where required.
• Promote accountability, teamwork and a high-performance culture.

Minimum Requirements

• A relevant qualification in Warehousing, Logistics, Supply Chain or Operations Management is advantageous.
• Minimum 4 years' experience in warehousing, logistics, inventory or spare-parts operations.
• At least 2year of supervisory or team-lead experience.
• Experience working in a spare-parts, repair, technical-service or after-sales environment is strongly preferred.
• Experience managing reverse logistics and faulty-part returns to an OEM or supplier is highly advantageous.
• Strong inventory-control and stock-management experience.
• Experience dealing with imports, exports and/or dangerous goods would be advantageous.
• Strong administrative and systems skills.
• Comfortable working in a high-volume environment with demanding turnaround times.

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