Operations Engineers

ROLE & RESPONSIBILITIES:

• Lead configuration management and automation initiatives to standardise and stabilise production
• environments
• Design, implement and maintain IaC and automation pipelines for environment provisioning and application rollout
• Drive transition management activities for new services and major changes, ensuring smooth handover to
• operations
• Define and enforce operational processes and governance for configuration, releases and changes
• Act as escalation point for major and critical incidents; lead postmortem investigations and corrective actions
• Collaborate with infrastructure feature teams to implement “design for run” improvements and operational
• requirements
• Develop runbooks, run-time documentation and automation to reduce manual intervention in operations
• Monitor, measure and report operation KPIs; propose and implement measures to improve service quality and reliability
• Support IT Service Continuity Management for business-critical processes and coordinate continuity measures
• Support onboarding and knowledge transfer, and deliver training related to transition and operational processes
• Participate in and, where required, set up Centres of Excellence or Communities of Practice to share best
• practices
• Work closely with product stakeholders, security and regulated-business teams to integrate operational
• requirements into designs
• Contribute to the continuous improvement of development processes and practices.
• Ensure the security and integrity of software applications.
• Actively pursue Use Cases to implement AI tools and technologies to increase overall team efficiencies and
• quality.
• Communicate effectively with diverse stakeholders to understand and meet their requirements.
• Effective, systematic problem solving and implementing of workarounds to ensure system availability as per
• relevant SLA and OLA.
• Work in a full DEVOPS environment with international colleagues / external partners.
• Any additional responsibilities assigned in the Agile Working Model (AWM) Team Charter.

QUALIFICATIONS/EXPERIENCE:

• Minimum mandatory qualifications:
• IT degree or equivalent qualification.
• Minimum mandatory experience:
• Broad IT experience, typically 6-10 years, with 3–5 years in IT operations/operations management
• Proven experience in transition management, with relevant qualifications (ITIL Foundation and Service
• Transition or equivalent)

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