Automotive Operations Coordinator | Mobility Industry - Gauteng, Edenvale

Duties

• Monitor client accounts and follow up on outstanding monthly rental/subscription payments.
• Contact clients regarding overdue accounts and negotiate realistic payment arrangements where appropriate.
• Have firm but professional conversations with clients regarding missed payments and contractual obligations.
• Monitor agreed payment plans and ensure clients adhere to agreed arrangements.
• Escalate non-payment, repeated defaults and potential risks to management.
• Monitor and track the company's vehicles through the relevant tracking systems.
• Identify unusual vehicle movements, tracking alerts, unauthorised use or potential risks and escalate accordingly.
• Assist with the coordination of vehicle recovery/repo processes where required and in accordance with company procedures.
• Maintain accurate records of client accounts, payment commitments, vehicle movements and operational incidents.
• Liaise with clients, tracking companies, recovery agents and other relevant service providers.
• Ensure all operational procedures are followed consistently.
• Assist with vehicle handovers, returns and related documentation where required.
• Support the Operations Manager with reporting, administration and general fleet control.
• Monitor outstanding operational matters and ensure that follow-ups are completed.
• Assist with identifying potential risks to the company's vehicle assets and take appropriate action within company procedures.
• Act as the 2IC to the Operations Manager, providing support across daily operational activities.

Requirements:

• Previous experience in vehicle rental, fleet management, vehicle tracking, collections, debtors control, or a similar operational environment.
• Experience dealing directly with clients regarding overdue accounts or contractual obligations would be highly advantageous.
• Strong administrative and organisational skills.
• Computer literate and comfortable working with tracking and operational systems.
• Good telephone and communication skills.
• Able to work under pressure and manage multiple matters simultaneously.
• Strong attention to detail and accurate record keeping.
• A valid driver's licence would be advantageous.
• Confident, assertive and professional when dealing with clients.
• Comfortable handling difficult conversations and enforcing payment arrangements.
• Firm but fair, process-driven and accountable.
• Proactive, organised and able to identify and escalate potential issues.
• Calm under pressure and able to handle sensitive financial information.
• Strong team player with the ability to support the Operations Manager as 2IC.

If your current experience and skillsets tick majority of the job specification boxes, then:

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