Junior Accounts Manager- Witbank (Mpumalanga)

Introduction

The purpose of the Junior Accounts Manager is to support the Key Account Manager in managing customer relationships, ensuring service delivery, and identifying business opportunities within allocated accounts. This role focuses primarily on execution, coordination, and relationship support, contributing to customer satisfaction and revenue growth while developing account management skills

Duties & Responsibilities

Account Support & Customer Relationship Management

• Support the sales division in managing day-to-day interactions with allocated customers, ensuring consistent delivery service and relationship continuity
• Act as a secondary point of contact, handling routine customer queries, order follow-ups, and service-related requests in a professional and timely manner
• Ensure proactive communication with clients by providing updates on orders, deliveries, stock availability, and service progress
• Conduct regular follow-ups with customers to confirm satisfaction, resolve minor issues, and elevate complex matters where required
• Maintain accurate and up-to-date customer information on CRM systems, including contact details, meeting notes, opportunities, and service requests
• Assist the sales division in building and maintaining relationships across multiple levels within the customer organization.

Sales Operational Execution & Service Delivery

Sales Operational Coordination & Execution

• Coordinate internal stakeholders (sales, service, procurement, warehouse and logistics) to ensure customer requirements are fulfilled accurately and on time
• Follow up with internal teams to ensure commitments made to customers are delivered as agreed
• Proactively identify potential delivery risks or delays within the scope of work and communicate appropriate corrective actions.

Order & Service Tracking

• Track all customer orders from quotation through to delivery and after-sales support.
• Maintain visibility of outstanding orders.
• Ensure customers are regularly updated on orders.

Compliance & Process Adherence

• Ensure all transactions and activities comply with internal company processes, policies, and approval frameworks.
• Maintain accurate records of orders and approvals.
• Ensure correct documentation (POs, quotes, delivery notes, invoices) is in place and aligned.

Consultative Selling & Regional Sales Manager

• Support the Regional Sales Manager in identifying opportunities within existing customer accounts (e.g. upselling, cross-selling, product extensions)
• Capture and communicate customer needs, challenges, and provide feedback to the Regional Sales Manager.
• P repairing quotations as per the customer requirements and in line with the company’s product basket.
• Participating in customer engagements and meetings, ensuring actions and opportunities are documented and followed up.
• Build a basic understanding of the company’s products and use it to support and improve customer requirements.

Sales Support

Sales Support & Pipeline Contribution

• Support the sales division in achieving sales targets within allocated accounts
• Ensure all sales-related documentation is accurate, approved, and submitted on time to the Regional Sales Manager.
• Track progress of quotes and follow up with customers to convert opportunities into orders.

Opportunity Identification & Lead Generation

• Identify upselling and cross-selling opportunities within existing accounts through daily customer interactions.
• Pick up on customer needs, challenges, or gaps and communicate these to the Regional Sales Manager
• Monitor customer buying patterns and highlight areas for growth or improvement
• Support and identify new contacts or entry points within existing customer organisations.

Customer Engagement & Support

• Participate in customer meetings, site visits, and engagement sessions with the Regional Sale Manager
• Maintain a professional and solutions-driven approach when engaging with customers

Sales Administration & Reporting

• Maintain and update sales opportunities, leads, and pipeline data on CRM systems.
• Track sales activities, order values, and conversion rates.
• Compile sales reports, forecasts, and account performance updates.

Product Knowledge & Value Support

• Develop a strong understanding of company products, services, and solutions.
• Understand how products/services apply to customer operations and challenges.
• Support sales division in positioning solutions that meet customer needs.
• Stay informed on basic competitor offerings and market activity.

Reporting & Administration

• Maintain accurate records of customer interactions and transactions.
• Prepare weekly reports on account performance.
• Track sales activities vs targets and highlight gaps.
• Compile account plans, forecasts, and performance reviews.

Desired Experience & Qualification

Technical or Core Knowledge/Skill Required

• Computer Literacy
• Good Understanding of Processes and Systems
• Relationship Management
• Technical Experience
• CRM
• Sound knowledge of the mining industry

Qualification/s

• Grade 12
• Degree in Business Management/ Marketing /Sales Management

Experience Progression Required

• 3 – 5 years of related experience in Account Management / External Sales position

Legal Requirements

• Valid driver’s license

Soft Skills/ Organisational Leadership etc

• Advanced Computer Literacy
• Excellent interpersonal relationship skills
• Negotiation skills
• Presentation skills
• Report writing and proposal skills
• Critical and complex Problem Solving and Analytical skills
• Ability to multitask and manage more than one customer account

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