Textiles Sales Consultant

A recent professional profile photo is to accompany your application

EMPLOYMENT TYPE : Permanent

SECTOR : Sales

BASIC SALARY : R28 000.00 + Commission + Benefits

START DATE : A.S.A.P

REQUIREMENTS:

• 5+ years’ external sales and/or customer service experience within a similar industry.
• Knowledge and experience within the Upholstery/Foam industry is essential.
• Matric certificate is essential.
• Valid driver’s license and own reliable vehicle are essential.
• Clear credit record.
• Demonstrated ability to consistently deliver required results.
• Proven track record in sales, telemarketing, and customer servicing.
• Self-motivated and proactive, with the ability to work independently while also being a strong team player.
• Strong time management and organisational skills.
• Excellent relationship-building and customer service skills.
• Strong verbal and written communication skills.
• Proficient in Microsoft Excel, Outlook, and Word.
• Target-driven and results-oriented.
• Demonstrated ability and confidence in selling.

DUTIES:

• Maintain and grow the existing customer base across current and related industries by providing a consultative, responsive, and efficient sales service.
• Service and maintain the active customer base.
• Contacting active customers according to the required frequency outlined on the customer database.
• Understanding and responding to customers’ needs and requirements.
• Maintaining and growing existing sales.
• Providing excellent customer service and ensuring positive customer experiences.
• Generating referral business from existing customers.
• Increase the percentage of spend from active customers.
• Understanding each customer’s overall budget and purchasing requirements.
• Identifying opportunities to increase the customer’s spend with the company.
• Introducing and selling new or alternative products to existing customers.
• Increasing the overall Rand spend per active customer.
• Develop inactive customers into active customers by:
• Maintaining and reviewing the inactive customer database.
• Contacting inactive customers to arrange meetings and establish their current needs.
• Identifying opportunities to re-engage and grow inactive accounts.
• Develop new business by actively sourcing and identifying prospective customers:
• Build and maintain a database of potential customers by area and industry.
• Identify the appropriate decision‑makers within prospective customer organizations.
• Make contact with potential customers to establish their needs through telephone calls and/or face‑to‑face visits.
• Provide relevant product information and samples where appropriate.
• Ensure all new customer information is accurately captured on the central customer database.
• Meet and exceed monthly sales targets by:
• Planning monthly sales targets and sales activities in consultation with the Sales Manager.
• Meeting with the Sales Manager weekly to review the monthly sales plan and discuss actual performance against budget.
• Taking proactive action to address any gaps between actual and budgeted sales.
• Complete and adhere to all company administrative policies and procedures.
• Maintain accurate and up-to-date sales administration by:
• Completing a monthly sales planner.
• Using the daily call sheet and maintaining accurate records of customer interactions.
• Completing and submitting a weekly sales report by 13:00 every Friday.
• Completing all administration relating to stock, refunds, credit notes, and other relevant sales processes.
• Ensuring all administrative tasks are completed accurately and within the required deadlines.

HOURS:

• Monday to Friday: 08:15 - 16:45

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