HEAD: INSIGHTS & CLIENT ENABLEMENT

Key Responsibilities:

• Lead the Insights & Client Enablement function, providing strategic direction across analytics, reporting, quality, and operational performance.
• Drive AI-enabled predictive analytics, business intelligence, and executive reporting capabilities.
• Develop and optimise client scorecards, performance frameworks, and commercial interventions.
• Lead workforce optimisation and quality assurance initiatives to improve operational outcomes.
• Build strong relationships with executive stakeholders and key clients, translating complex data into actionable business recommendations.
• Drive reporting automation, governance standards, and continuous improvement initiatives.
• Utilize analytics to identify performance opportunities across the collections lifecycle from pre-delinquency through to recoveries.
• Lead and develop high-performing analytics and client enablement teams.

Job Experience and Skills Required:

• Bachelor's Degree in Business Administration, Credit Management, Collections, Risk Management, Analytics, Strategy, or a related field.
• Minimum 8 years' experience within Collections Strategy, Business Intelligence, Operational Analytics, Performance Management, or a similar environment.
• Minimum 3 years' experience at Senior Management, Head of Department, or equivalent leadership level.
• Proven experience engaging with C-Suite stakeholders and presenting strategic insights to executive audiences and clients.
• Strong exposure to AI, automation, predictive analytics, business intelligence, and reporting solutions.
• Experience leading quality assurance frameworks and workforce optimisation initiatives.
• Strong understanding of collections campaigns, dialler strategies, operational reporting, and client scorecards.
• Essential exposure across the full credit lifecycle, including pre-delinquency, collections, recoveries, and rehabilitation.
• Strong commercial acumen, strategic thinking, stakeholder management, and data storytelling capabilities.
• Advanced experience using business intelligence and analytics tools.

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