Business Analyst (Contract)

Key Responsibilities:

• Lead business analysis across multiple concurrent projects.
• Elicit, analyse, and document business and system requirements.
• Produce high-quality documentation including Business Requirements Documents, Functional Specifications, User Stories and Process Maps.
• Facilitate stakeholder workshops and engagement sessions.
• Translate business requirements into functional specifications for development teams.
• Support SDLC phases including design, development, testing and UAT.
• Support the UAT process by providing guidance and clarifying requirement ambiguities.
• Maintain requirements traceability.
• Conduct gap analysis and process improvement activities.
• Analyse and map current and future-state business processes to identify inefficiencies, risks, and improvement opportunities.
• Facilitate process redesign and optimisation initiatives aligned with business objectives and technology solutions.
• Define process measures, controls, and performance indicators to support continuous improvement.

Key Deliverables:

• Business and functional requirements documentation.
• Process maps and workflow diagrams.
• Stakeholder engagement outputs.
• Traceability matrices and UAT support artefacts.

Governance, Risk & Compliance:

• Ensure all processes align with organisational governance, compliance, and audit standards.
• Maintain audit-ready documentation for process changes and digital initiatives.
• Support internal and external audits by providing process evidence, metrics, and controls.
• Embed quality, risk management, and controls into process design.

Requirements

• Relevant Degree / Diploma in IT, Business Analysis, Information Systems; OR Matric with 10 years’ experience and a recognised Business Analysis certification (CBAP, CCBA, PMI-PBA).
  
• Minimum 10 years’ relevant Business Analysis experience within Software Application Development environments.
• Process Engineering background and experience would be beneficial and preferred.
• Proven experience working on multiple projects simultaneously.

Required Skills and Competencies:

• Strong documentation and requirements specification skills.
• Excellent stakeholder engagement and communication.
• Strong analytical and problem-solving ability.
• Innovation-driven, with a demonstrated ability to develop practical, future-focused solutions.
• Experience with Agile, Scrum, and Waterfall methodologies.
• Ability to manage multiple priorities and deadlines.
  
• Proficiency in tools such as JIRA, Confluence, Azure DevOps, Visio.
  

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