Network Support Engineer

Hands & Feet (H&F) Support

• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Network Hands & Feet

Engineer must have basic understanding of network devices sufficient to:

• Identify network equipment types, ports, power supplies, up links, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approved runbooks.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

Perform basic level initial actions (only as instructed by the Remote Support Team), such:

• o Connecting console and granting remote access session (screen share/terminal access where applicable).
• o Executing clearly provided command steps (copy/paste) when approved.
• o Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved

Requirements

Job Requirements:

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions accurately and work within documented procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and ability to work effectively with remote technical teams.
• Ability to work independently at customer sites.
• Willingness to travel to customer locations when required.
• Working at Heights Training Certificate.
• Medical Fitness Certificate.

Required Tools

• 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem
• Good internet connection
• Laptop (with console software like PuTTY) and proper console drivers
• Pen drive Minimum: 4 to 8GB without any data (May be required to format)
• Console Cable - RJ45-to-USB (For Cisco C9300L-24P)
• Console cable - RJ45-to-USB-C
• Console cable - RJ45-to-mini-USB
• Multimeter (to check power output if needed)
• Laptop – MS Teams, Zoom, Putty ,Webex
• Cat5 cable (Straight 1, Crossover cable 1)
• 4G Connection Dongle
• Basic Screwdriver Kit
• PPE Kits.

Preferred Qualifications

• Cisco CCNA or equivalent networking certification.
• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.
• Experience working in data centers or enterprise network environments.
• Familiarity with ITIL processes and ticketing systems.

Key Skills

• Proficient in English Language
• Network Device Installation
• Hands & Feet Support
• Rack & Stack
• Structured Cabling
• Console Access
• Switches, Routers & Firewalls
• Basic Network Configuration
• Hardware Troubleshooting
• Communication & Customer Service
• Documentation & Reporting

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