Job description
Key Responsibilities
Expediting & Order Follow-Up
- Monitor outstanding purchase orders and supplier orders to ensure deliveries remain on schedule.
- Follow up consistently with suppliers regarding order confirmations, availability, lead times and expected delivery dates.
- Identify potential delays and escalate issues to the relevant internal stakeholders.
- Maintain accurate records of order status, supplier commitments and expected delivery dates.
- Track outstanding orders through to completion.
- Ensure relevant changes to delivery dates, quantities or order status are accurately recorded.
- Communicate delays or potential supply issues promptly to the relevant departments.
Supplier Coordination
- Communicate regularly with suppliers regarding outstanding orders and delivery requirements.
- Build and maintain constructive working relationships with suppliers.
- Obtain and confirm order information, delivery dates and relevant supporting documentation.
- Follow up on outstanding supplier queries and commitments.
- Assist in resolving routine supplier and order-related discrepancies.
- Maintain professional and effective communication with internal and external stakeholders.
Administration & Process Control
- Maintain accurate and up-to-date purchasing, order and supplier records.
- Capture and update information on relevant systems and spreadsheets.
- Ensure documentation is complete, accurate and properly maintained.
- Monitor outstanding actions and ensure follow-ups are completed within required timeframes.
- Assist with reporting on outstanding orders, supplier performance and delivery status.
- Maintain organised electronic and administrative records.
- Follow established company procedures and internal controls.
- Assist with general procurement, supply chain and administrative duties as required.
Internal Coordination
- Liaise with procurement, finance, warehouse, logistics and other internal departments regarding order and delivery requirements.
- Provide regular updates on outstanding orders and anticipated deliveries.
- Assist internal teams with supplier and order-related queries.
- Ensure relevant information is communicated accurately and timeously across departments.
- Escalate issues requiring management attention in accordance with established procedures.
Minimum Requirements
- Grade 12 / Matric.
- Previous experience in an administrative, coordination, procurement, logistics, supply chain, order processing or similar environment.
- Strong administrative and organisational skills.
- Excellent attention to detail and accuracy.
- Strong follow-up and task-management abilities.
- Good computer literacy and proficiency in Microsoft Office, particularly Excel.
- Strong written and verbal communication skills.
- Ability to work with structured processes and established procedures.
- Ability to manage multiple outstanding tasks and priorities effectively.
Key Competencies & Personal Attributes
The successful candidate will demonstrate:
- Strong organisational and administrative ability.
- A methodical and structured approach to work.
- Excellent attention to detail and accuracy.
- Strong follow-through and persistence when managing outstanding actions.
- Logical and practical problem-solving ability.
- Ability to work consistently within established processes.
- Strong record-keeping and administrative control.
- Excellent communication and interpersonal skills.
- Ability to establish and maintain positive supplier relationships.
- Ability to manage multiple priorities and meet deadlines.
- High level of reliability, accountability and professionalism.
- Ability to work independently while contributing effectively within a team.
- Proactive approach to identifying and escalating potential issues.
- Comfortable performing routine follow-up and coordination activities on a consistent basis.
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