Relief Travel Specialist

This is a hands-on support role for someone who can step confidently into different consultants' desks at short notice, keeping bookings, quotes and itineraries moving without missing a beat. It suits a highly organised, adaptable individual who thrives on variety and stays calm under pressure in a fast-paced inbound tour operating environment. Core Criteria: - Minimum 3-5 years previous inbound tour consulting experience required - Sound knowledge of Tourplan and MS Office applications (Word, Excel, PowerPoint, Outlook) advantageous, WETU knowledge a plus - Good knowledge of South Africa, Southern and East Africa preferred - Understanding of travel industry channels, terms and conditions, and third party and company product knowledge - Solid grasp of sales process and methodology, with strong problem-solving skills - Excellent interpersonal and communication skills, self-motivated and administration driven - Flexible and willing to work rotational early and late shifts, as well as rotational emergency duty Candidate Responsibilities: - Step in to manage colleagues' desks in full while they're on leave or training, including handling requotes and ongoing proposals - Assist with brochure quotes - Assist in developing agent educational and hosted educational bookings, working closely with the sales team to ensure smooth execution - Support the implementation of new systems and procedures, including testing - Chase and follow up on provisional bookings across the relevant team - Follow up on dead leads during quieter periods - Assist with loading bookings for consultants during peak periods - Creatively plan and design itineraries - Maintain clear, consistent communication with agents, sales teams, preferred supplier partners and colleagues This is a live-out position