AMS Functional Syspro Consultant

Skills & Experience

• Strong functional knowledge of Syspro.
• Good understanding of end-to-end ERP and business processes.
• Experience across core areas such as Financials, Procurement, Inventory, Sales Orders, Accounts Payable, Accounts Receivable and ideally Manufacturing.
• Strong analytical and problem-solving skills.
• Ability to troubleshoot complex functional issues.
• Excellent written and verbal communication and interpersonal skills.
• Ability to explain Syspro functional problems clearly to customers.
• Strong time-management and prioritisation skills.
• Comfortable supporting multiple customers and concurrent support requests.
• Ability to work independently, remotely and as part of a team.
• Innovative mindset with an interest in improving processes and solutions.
• Experience working within a ticketing or Call Desk environment

Key Responsibilities

• Provide functional Syspro support across multiple customer environments.
• Investigate and troubleshoot complex Syspro functional and business-process issues.
• Manage support tickets from initial logging through investigation, resolution and closure.
• Maintain accurate and up-to-date information on all assigned Call Desk tickets.
• Provide regular progress updates to customers and manage expectations throughout the ticket lifecycle.
• Work within agreed SLA response and resolution targets.
• Prioritise and manage multiple customer requests in a fast-paced support environment.
• Understand customer business processes and identify the underlying cause of Syspro-related issues.
• Provide functional consulting and recommend appropriate solutions rather than only resolving the immediate symptom.
• Document findings, resolutions and recommendations according to standard AMS procedures.
• Identify recurring customer issues and recommend opportunities for process improvement.
• Ensure solutions follow Syspro standards, best practices and customer business requirements.
• Keep up to date with Syspro software releases, functionality, enhancements and changes.
• Assist with testing and validation of Syspro changes where required.
• Work closely with other AMS consultants, technical resources and the Projects team.
• Provide remote support to customers across multiple locations and environments.
• Contribute to internal knowledge sharing and the AMS knowledge base.
• Maintain strong customer relationships through professional, clear and proactive communication.

Key Role Expectation
This is a multi-customer support environment. The successful candidate must be comfortable managing multiple concurrent support requests, changing priorities and urgent customer escalations while maintaining communication and ownership of assigned tickets.