Technical Administrator

REQUIREMENTS

• Grade 12 supported by demonstrated administrative experience in a technical, engineering or manufacturing environment
• At least 5 years experience in a similar role ideally in the PCB/ electronics industry
• Familiarity with Computer Aided Manufacturing (CAM) software would be advantageous
• Quantifiable skills in document control and revision management.
• Strong administrative and organisational skills
• Excellent written and spoken skills in English
• Proven customer service skills
• Advanced skills in MS Office suite
• Understanding of ERP systems

DUTIES

• Receive technical questions, identify the correct workflow, determine whether work relates to a new part, revision, repeat order, ECP, or factory transfer, and allocate work to the appropriate CAM Engineer
• Follow up on technical questions, provide supplier feedback, chase outstanding information, and escalate issues requiring engineering judgement
• Search existing records before creating new ones, create part/item numbers, maintain folders, organise technical files, and ensure correct naming and revision control
• Create Technical Data Sheets and stencil/paste files, ensure they are accurate and complete, obtain the required approvals, and maintain the technical database
• Maintain the EQ register, prepare and issue EQs, track responses and due dates, follow up with customers, and escalate overdue or technically complex queries.
• Control technical records: Keep historical records, factory allocations, revisions, technical databases, and documentation accurate, current, and properly filed.
• Maintain a central register of technical work, monitor deadlines, follow up on overdue items, identify bottlenecks, and provide workload updates to the Senior CAM Engineer
• Only close technical tasks once the required work has been completed, issued, and correctly filed
• Look for ways to improve processes, increase efficiency, reduce costs, and participate in business improvement projects
• Remain responsive and professional when dealing with customers, suppliers, and internal departments

Salary: R negotiable dependent on experience

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