Service Advisor automotive motor industry

Duties & Responsibilities

Job Position: Service Advisor automotive motor industry

Ref: 5288

Location: PE/Gqeberha

Salary: Commensurate with qualification and experience

Email your CV to

Qualifications / Requirements:

• National Diploma in relevant Engineering Field Marketing Aftersales or a relevant qualification
• Minimum 3 years Aftersales experience in a dealership environment
• Completed international certified Service Advisor programme
• Strong automotive product knowledge and exposure to automotive product issues
• Valid drivers license

Technical and Behavioural Competencies:

• Customer-focused communication and complaint handling
• Proficiency in MS Office and other automotive packages
• Sound knowledge of warranty and goodwill policies
• Planning job scheduling and workshop coordination

Key Performance Areas:

• Confirm customer requirements repair scope timing and mobility needs against workshop capacity and parts availability
• Validate repair requirements through diagnosis vehicle inspection and test drives where required
• Create complete job orders on the DMS using the latest technical repair and parts information
• Coordinate parts Technicians tools and equipment to support agreed completion dates
• Obtain customer approval for supplementary work and communicate repair progress or delays
• Verify repair quality through final checks and test drives and initiate corrective work when needed
• Handle complaints professionally and ensure priority follow-up through to completion
• Ensure accurate workshop findings to support field analysis and product concern resolution
• Advise the customer that the dealership will be carrying out quality control follow-up checks and request them to participate if they are called
• Conduct vehicle safety and roadworthiness assessments during repairs ensuring unsafe vehicles are removed from service corrective actions are implemented and customers are kept informed of required repairs and safety concerns

Desired Experience & Qualification

Email your CV to

Qualifications / Requirements:

• National Diploma in relevant Engineering Field Marketing Aftersales or a relevant qualification
• Minimum 3 years Aftersales experience in a dealership environment
• Completed international certified Service Advisor programme
• Strong automotive product knowledge and exposure to automotive product issues
• Valid drivers license

Technical and Behavioural Competencies:

• Customer-focused communication and complaint handling
• Proficiency in MS Office and other automotive packages
• Sound knowledge of warranty and goodwill policies
• Planning job scheduling and workshop coordination

Key Performance Areas:

• Confirm customer requirements repair scope timing and mobility needs against workshop capacity and parts availability
• Validate repair requirements through diagnosis vehicle inspection and test drives where required
• Create complete job orders on the DMS using the latest technical repair and parts information
• Coordinate parts Technicians tools and equipment to support agreed completion dates
• Obtain customer approval for supplementary work and communicate repair progress or delays
• Verify repair quality through final checks and test drives and initiate corrective work when needed
• Handle complaints professionally and ensure priority follow-up through to completion
• Ensure accurate workshop findings to support field analysis and product concern resolution
• Advise the customer that the dealership will be carrying out quality control follow-up checks and request them to participate if they are called
• Conduct vehicle safety and roadworthiness assessments during repairs ensuring unsafe vehicles are removed from service corrective actions are implemented and customers are kept informed of required repairs and safety concerns

Package & Remuneration

Salary: Commensurate with qualification and experience

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1