Customer Orders and Procurement Coordinator

REQUIREMENTS
Minimum education (essential):

• National Senior Certificate (Grade 12)

Minimum applicable experience (years):

• 3 years relevant administrative, procurement, production coordination or supply chain experience

Required nature of experience:

• Experience coordinating between suppliers, internal teams and/or customers
• Experience with supplier follow-ups, obtaining availability, pricing and lead times
• Experience working with procurement or raw material requirements

Skills and Knowledge (essential):

• Strong coordination and follow-up skills
• Good communication and interpersonal skills

Other:

• Fluent in English
• Own transport and valid drivers licence.

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Customer Order Confirmation

• Receive, coordinate and track customer orders from initial request through to completion.
• Ensure customer orders are accurately captured and communicated to the relevant internal teams.
• Ensure customer requirements, quantities and deadlines are clearly communicated.
• Monitor the progress of customer orders against agreed timelines.

Customer Communication & Feedback

• Provide customers with regular and accurate feedback on order status, availability, production progress and expected delivery dates.
• Proactively follow up on outstanding information and communicate any delays, changes or potential issues to customers.
• Ensure customer queries are responded to promptly and followed through to resolution.
• Maintain clear and professional communication with customers throughout the order process.

Production Coordination

• Coordinate with suppliers regarding raw material availability, pricing and lead times required to fulfil customer orders.
• Follow up with suppliers on outstanding information, orders and deliveries.
• Monitor supplier commitments that may impact customer order timelines.
• Communicate supplier delays or shortages to the relevant internal team and customer where appropriate.
• Maintain accurate information relating to supplier availability and customer order requirements.

Supplier & Procurement Coordination

• Maintain accurate records of supplier information, pricing, availability and outstanding requirements.
• Update and maintain basic Excel schedules and tracking tables.
• Ensure procurement and production information is kept current and accessible.
• Assist with general administrative requirements relating to procurement and production coordination.
• Maintain organised records and supporting documentation.

Order Administration & Follow Up

• Maintain accurate order tracking schedules and basic Excel tables.
• Monitor outstanding customer orders, actions and deadlines to ensure nothing is left unattended.
• Keep relevant customer, production and supplier information up to date.
• Ensure all customer commitments and follow-ups are recorded and actioned.
• Work proactively and under pressure while maintaining accuracy and attention to detail.

Remuneration Offered
Market related