Job description
A private, Big Five reserve in the Limpopo Lowveld is seeking an experienced HEAD GUIDE/MANAGEMENT COUPLE
This is a hands-on partnership role for an established guide paired with a capable operational manager; one partner will lead guiding and drive for the majority of the 21-day cycle, while the other oversees the day-to-day running of the property, guest experience, and staff.
Core Criteria:
Guide:
- Minimum 3 years' experience as a guide at a 5-star establishment and/or in a guiding leadership role
- FGASA NQF4 or Professional Field Guide qualification, with Full Trails
- All guiding documentation (First Aid, FGASA, DEAT, PDP, ARH) current and valid
- Valid driver's licence and PDP essential
- Able to handle physically demanding work in varying weather conditions
Manager:
- Minimum 3 years' experience in a Big Five, 5-star safari lodge environment
- Experience with PMS/POS systems; ResRequest experience beneficial
- Proficient in MS Office and email
- Financial experience in budgeting, stock takes, and stock control
- Strong guest relations and staff management ability
Both:
- Mature, confident, and an analytical thinker with strong decision-making ability under pressure
- Natural leadership qualities
- Well-presented and well-spoken, with excellent references
Core Responsibilities:
- Oversee daily lodge operations, guest relations, and staff management
- Manage stock control, stock takes, and budget oversight
- Plan ahead and problem-solve across departments
- Uphold safety standards and environmental best practice at all times
- Maintain consistently high guest satisfaction
On Offer:
- Salary: Negotiable depending on experience
- Live-in position; meals and uniform included
- Work cycle: 3 weeks on / 1 week off