Engineering Manager (Spares)
SUMMARY:
About the Role
Our client is seeking an experienced commercial leader to drive the performance of their Spares and Services Department. Reporting directly to the Managing Director, you will take ownership of spare parts revenue, customer service standards, profitability, and the efficient execution of all commercial activities relating to spare parts, refurbishments, repairs and field services, for a business serving mining and industrial customers.
This is a hands-on leadership role for someone who thrives on growing a department commercially while building strong, lasting customer relationships.
POSITION INFO:
Key Responsibilities Commercial Leadership & Revenue Growth Develop and execute strategies to grow spare parts, refurbishment, repair and field service revenue Achieve departmental sales and profitability targets Identify new business opportunities within existing and prospective customer accounts Develop aftermarket sales strategies to increase customer retention and recurring revenue Analyse market trends, customer spending patterns and competitor activity Customer Relationship Management Establish and maintain strong relationships with key mining and industrial customers Negotiate and maintain Customer Supply Agreements Resolve customer complaints, commercial disputes and service-related issues Ensure exceptional customer service standards throughout the department Conduct regular customer visits to strengthen relationships and identify opportunities Team Leadership & Department Management Lead and manage the Spares and Services Department personnel Develop performance metrics and KPIs Mentor, coach and develop staff Manage departmental budgets and expenditure Drive continuous improvement initiatives Sales Administration & Operational Oversight Oversee quotation processes, costing submissions and order processing Monitor order expediting, collections and deliveries Ensure efficient inventory management practices Develop and maintain departmental procedures and workflows Maintain and improve part numbering systems and customer master data requirements Support to Sales Engineering Team Support regional Sales Engineers with lifecycle costing and maintenance budget projections Assist in developing aftermarket solutions for customers Coordinate customer communication regarding spare parts availability and maintenance planning Strategic Planning Develop annual business plans and growth strategies Monitor departmental profitability and margins Identify opportunities to improve operational efficiency and customer responsiveness Key Competencies Leadership and people management Negotiation and influencing skills Business development Customer relationship management Commercial decision-making Strategic thinking Problem-solving Financial analysis Project management High-level communication skills