Engineer â Voice/Data/Wireless Services

Responsibilities: - Install and maintain FttH and FttB routers - Install WiFi access points - Install and maintain wireless equipment, including Comsol, satellite and Tarana - Install, configure and support 3CX voice solutions - Conduct site surveys as required, including the safe use of power tools and ladders when mounting equipment - Use all testing equipment accurately in the commissioning and maintenance of Vox Telecom products and services - Manage customer requirements and resolve queries through to completion - Liaise with other departments to address and resolve queries - Deliver accurate reports to a consistently high standard - Communicate effectively at all levels, and work as an active member of the team - Participate in the National Standby rotation for after-hours customer support - Work after hours and over weekends when required Qualifications: - Matric (Grade 12) or N4 Electronics/IT - 2 years' experience in VoIP installations and maintenance - 2 years' experience in data installations and maintenance, including ADSL, MPLS, VPN and firewalls - 2 years' working knowledge of GSM, VoIP, data and customer service management - Comfortable working at height, and competent with power tools, ladders and testing equipment - Valid driver's licence and willingness to travel to customer sites - Proficiency in Microsoft Word, Excel and Outlook - Strong communication skills, with the ability to explain technical matters to non-technical customers - Ability to work independently on site and as part of a wider team Preferred qualifications: - IT Certificate - A+ and N+ - CCNA - MTCNA - Previous experience in a telecommunications or internet service provider environment - Experience with Tarana, Comsol or satellite wireless platforms