Account Manager (ICT/Telecommunications) - Johannesburg

SUMMARY:

Role Purpose

The Account Manager is responsible for acquiring new customers, developing existing accounts and identifying business opportunities to drive sustainable sales growth. The role manages the full sales cycle from prospecting and lead generation through to closing, onboarding and ongoing account management.

Key Responsibilities

Customer Acquisition & Sales Growth

• Identify and approach prospective customers to promote products and services.
• Develop and execute sales strategies to achieve or exceed revenue targets.
• Present and promote products and solutions to prospective customers.
• Negotiate pricing, terms and contracts to close sales.
• Address customer objections and provide appropriate solutions.
• Ensure sales agreements are accurately documented and processed.
• Manage the full sales cycle from prospecting through to closing and onboarding.

Business Development & Market Development

• Identify new business opportunities across untapped regions, sectors and customer segments.
• Conduct market research to identify industry trends, customer requirements and growth opportunities.
• Analyse competitor activity and develop appropriate value propositions.
• Develop strategies to expand the customer base and increase market penetration.
• Attend industry events, trade shows and networking opportunities to generate leads and develop relationships.
• Monitor and report on competitive market intelligence.
• Work collaboratively with internal teams to align solutions with customer requirements and business objectives.

Account Management & Customer Relationships

• Build and maintain strong, long-term relationships with existing and prospective clients.
• Identify opportunities for account growth and repeat business.
• Understand customer needs and recommend appropriate products and solutions.
• Provide effective after-sales service to ensure customer satisfaction and loyalty.
• Manage client accounts proactively and address issues or opportunities as they arise.
• Maintain strong communication with clients throughout the sales and onboarding process.

Administration & Reporting

• Maintain accurate and up-to-date records of client interactions, sales activities and forecasts using CRM systems.
• Prepare sales reports and track performance against targets.
• Maintain accurate call reports and activity records.
• Analyse sales trends and provide relevant performance insights.
• Provide management with feedback regarding customer requirements, market dynamics and sales opportunities.
• Ensure all required sales administration and reporting is completed accurately and timeously.

POSITION INFO:

Role Requirements

• Grade 12 / Matric Senior Certificate.
• A qualification or training in lead generation, sales or account management will be advantageous.
• Minimum 2 years' experience in a similar sales or account management role.
• 3–5 years' experience in a similar role will be advantageous.
• Experience working in a sales-driven environment.
• Experience within the ICT / Telecommunications industry will be advantageous.
• Proven experience as a Sales Representative, Account Manager or similar position.
• Strong understanding of sales principles, processes and negotiation techniques.
• Strong product or industry knowledge.
• Strong administrative and organisational skills.
• Experience using CRM systems and maintaining accurate sales records.
• Valid driver's licence and own reliable transport.

Key Competencies

• Strong interpersonal and communication skills.
• Excellent presentation and negotiation skills.
• Strong relationship-building and account management abilities.
• Customer-focused and commercially driven.
• Self-motivated and target-oriented.
• Ability to work independently and as part of a team.
• Strong analytical and market research skills.
• Excellent problem-solving abilities.
• Ability to identify and develop new business opportunities.
• Strong planning and organisational skills.
• High level of professionalism and accountability.

Work Environment

• Based in Linbro Park, Johannesburg.
• Monday to Friday, 07:00–16:00.
• Extended hours may be required based on operational requirements.
• Monthly late-night stock take.
• Compulsory weekly sales meeting on Mondays from 17:00–18:00.
• Regular client and business travel may be required.

Should you not receive a response within 10 working days,