Managing Executive: Chief Data & Analytics Officer

Empowering Africa's tomorrow, together...one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Managing the data and analytics strategy for Business Bank embedding data as a strategic asset that enables business value through insights and decision making. Drive the Business Bank data maturity journey considering scalability, innovation, and monetisation. Lead and influence a data-driven culture with client and market growth as key design factors.

Job Description

KEY FOCUS AREAS

• Establishes an ambitious data strategy that positions Business Bank as a leader in intelligent, data-driven decision-making.
• Champion the creation and commercialisation of data products that unlock new growth and embed data as a competitive advantage.
• Drive enterprise data maturity through governance, engineering, and quality practices.
• Reimagine business intelligence by evolving insight functions into strategic foresight capabilities.
• Build future-fit analytics and data science capabilities through scalable, test-and-learn approaches.
• Influence the design of modern data infrastructure aligned with business priorities and enabling technologies.
• Lead a unified data operating model that integrates client, product, platforms, and partnerships.
• Mobilise cross-functional teams to embed data into strategic execution and performance management.
• Serve as the orchestrator of data value creation across the enterprise.
• Embed a culture of innovation, experimentation, and predictive analytics.

ACCOUNTABILITIES

Strategy Formulation and Execution

• Shape and lead the enterprise Data & Analytics strategy to embed data as a business-critical capability.
• Drive data maturity uplift through adoption of data practices, platform enablement, and insight activation.
• Lead the creation and monetisation of enterprise data products to enable new value streams.
• Set and articulate a Business Bank long-term strategy with defined objectives, success metrics, and alignment to Group direction and shareholder value creation.
• Develop and communicate a clear strategic vision for the business unit, ensuring alignment with organisational goals, fostering a culture of innovation, and shaping industry discourse.
• Strengthen the bank's competitiveness through strategic partnerships and industry influence.
• Engage proactively with strategic stakeholders, industry bodies, and regulators to shape and evolve strategy in response to market dynamics and policy developments.
• Oversee the disciplined execution of strategic priorities, ensuring business enablement and operational readiness across the business unit.
• Drive and monitor business unit performance, ensuring timely delivery against strategic goals, and provide transparent reporting on progress, risks, and outcomes.
• Lead transformation as a deeply committed journey, positioning the bank as a customer-centric organisation underpinned by robust journey management and market-leading products.

Customer Primacy

• Enable a unified customer view and insight-driven decision-making to support personalisation and value creation.
• Lead cross-functional partnerships to deploy customer-centric insights across digital, product, and channel teams.
• Leverage global best practices and market intelligence to shape customer experience strategies.
• Apply deep customer understanding to guide capability development, prioritisation, and value creation across the business.
• Champion a culture of customer-centricity that balances exceptional experience with sustainable financial performance.
• Prioritise customer-centric initiatives that use data and insights to elevate customer experience, satisfaction, and loyalty-driving both growth and profitability.
• Promote collaboration across business units and product areas to harmonise capabilities, ensuring seamless and differentiated customer journeys.
• Advocate for the segment agenda at executive level, ensuring alignment and integration with Group priorities and cross-functional stakeholders.

Sustainable Growth

• Accelerate commercial outcomes through data-driven performance management and monetisable use cases.
• Drive growth by identifying scalable data products and embedding analytics into strategic planning.
• Enable and support the delivery of the segment growth agenda in alignment with Group strategic priorities and shareholder expectations.
• Collaborate across the Business Bank Executive team and with key stakeholders to translate strategic intent into executable growth plans.
• Mobilise the business unit to deliver on strategic objectives, securing ownership, accountability, and cross-functional commitment.
• Accelerate the segment and the business unit's contribution to sustainable, enterprise-wide performance and long-term value creation.
• Ensure investmen

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