After-Sales Coordinator

Our client is looking for an experienced and highly responsive After-Sales Coordinator to oversee and coordinate repairs, maintenance and customer support operations within a fast-paced renewable energy environment. The successful candidate will be responsible for coordinating technician teams, managing daily operations, monitoring performance, handling customer communication and ensuring efficient after-sales service delivery. Key Responsibilities Team Leadership & Management Lead, mentor and manage after-sales technician teams. Coordinate team capacity according to operational requirements. Manage timekeeping, attendance, discipline and accountability. Maintain team structures and promote a culture of ownership and performance. Daily Operations Coordinate daily technician readiness and job allocation. Manage the flow of repairs and maintenance bookings. Allocate technicians based on location, skills and job requirements. Optimise technician routes to reduce unnecessary travel. Monitor capacity and proactively manage potential backlogs. Fleet, Stock & Tools Maintain effective organisation and housekeeping standards across technician vehicles. Implement tool-control procedures and ensure regular checks. Monitor stock levels and coordinate replenishment. Conduct and oversee regular stock checks. Performance & Reporting Set, monitor and report on technician KPIs. Prepare productivity and fleet reports. Maintain after-sales performance scorecards. Monitor wasted travel and identify opportunities for improvement. Apply Lean or Six Sigma principles where applicable. Customer Service Manage customer communication via calls, emails and scheduling confirmations. Handle and elevate customer complaints appropriately. Follow up with customers regarding service concerns and negative feedback. Ensure a consistently professional and customer-focused experience. Warranty & Technical Coordination Manage the end-to-end warranty process. Coordinate repairs, returns and replacement stock. Liaise with OEMs, suppliers and internal technical teams. Assist with resolving technical and service-related queries. Administration & Compliance Manage attendance and clocking records. Follow up on absenteeism and prepare attendance reports. Ensure health and safety requirements are maintained. Monitor and control departmental costs. Maintain accurate operational records and documentation. Requirements Diploma or Degree in Engineering, Business Management, Operations or a related field. 3+ years' experience in technical support, customer success, service coordination or operational leadership. Strong understanding of solar systems and the renewable energy sector . Experience managing or coordinating technical/service teams. Strong customer service and conflict-resolution skills. Advanced proficiency in ticketing systems such as Asana, Zendesk or similar. Experience with fleet management/telemetry platforms advantageous. Valid Code 8 driver's licence . #J-18808-Ljbffr