Logistics Administrator - Sandton

Role Overview

The Logistics Administrator role primarily supports the projectmanagement and service teams to ensure exceptional service andquick turnaround is provided to our clients. This is achievedthrough fast and effective loading of shipments for clinical trialdeployment in a time sensitive industry.We handle shipments containing commoditiesacross clinical trials (Drug product, medical devices and lab kits toname a couple), delivering to clients worldwide. Our main shippingteam manages the overall coordination of shipments, fromcollection to delivery, while our project management teamhandles the project overview, client escalations and pre-compliancecoordination. The *Logistics Administrator* plays acrucial support role to both these teams in sitting in the middle toensure that all shipments are loaded correctly, timeously and anyissues are raised with both the project management and serviceteams, avoiding any escalations or issues that arise, such as kitbuilding and deployment delays. This role is highly administrative, involving significant datacapturing through shipment loading and efficient communicationacross teams and clients. You will focus on identifying andaddressing recurring issues or delays, using this information tosuggest process improvements and reduce common errors noted. As part of your day‑day responsibilities, you will captureand organise shipment data, process quick turnarounds for clientsand loop in respective teams for next steps.

Transactional Responsibilities

• Efficiently managing shipment loading
• Looping in project management and shipping management teams to action next steps and final processing
• Supporting the project management team by alleviatingpressure related to common shipment loading issues.
• 1. Update our CRM (Salesforce) with feedback from these commonshipment loading issues and provide solutions for same.
• 2. Save and upload any documentation relating to these queriesonto the relevant orders.

Data Capturing and Administrative Responsibilities

• Capturing and documenting data on shipments to identifytrends, delays, or recurring issues.
• Loading of time-pressure shipments for processing onSalesforce and working across project management and shipping teams to action next steps.
• Sharing insights and key data with the larger shippingteam/project management team, ensuring that this is logged andtracked in Salesforce.
• Maintaining detailed records of client-specific shippingrequirements and ensuring they are visible and updated inSalesforce.

Skill Set and Desired Competencies

• Strong organisation skills: Ability to manage multiple tasksand prioritise efficiently, especially when dealing with urgentissues or escalations
• Strong verbal and email communication skills: Clear andprofessional communication with different teams acrossproject management and shipping teams.
• Attention to detail: Careful data capturing and loading ofshipments, spotting trends or issues in the informationbeing loaded.
• Time management: Efficient in managing time, especiallywhen handling multiple shipment loading and loop-ins at once,ensuring all issues are resolved in a timely manner.

Qualifications and Experience

• Undergraduate Degree in any financial/commercial subjects, with strong academics (multiple distinctions an advantage).
• Matric core Mathematics with a minimum 60% pass.

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