German-Speaking Customer Service Advisor

About the Role

We are looking for a German-Speaking Customer Service Advisor to join our team and provide exceptional customer service to German-speaking customers.

The successful candidate will be responsible for handling customer enquiries, resolving queries efficiently, providing accurate information, and ensuring a positive customer experience across every interaction.

If you are customer-focused, confident communicating in German and English, and enjoy working in a fast-paced environment, we would love to hear from you.

Key Responsibilities

• Provide professional and friendly customer service to German-speaking customers.
• Handle customer enquiries via the required communication channels, including calls, email and/or chat.
• Resolve customer queries and complaints efficiently and professionally.
• Provide accurate information regarding products, services, orders and account-related queries.
• Identify customer needs and provide appropriate solutions.
• Accurately capture and update customer information on internal systems.
• Follow company processes, policies and quality standards.
• Escalate complex queries to the appropriate department when required.
• Maintain a high level of professionalism and customer focus at all times.
• Meet agreed performance, quality, attendance and productivity targets.
• Work collaboratively with colleagues and support the wider team in achieving operational goals.

Requirements

• Fluent in German – written and spoken.
• Good command of English – written and spoken.
• Previous customer service or contact centre experience is advantageous.
• Strong communication and interpersonal skills.
• Excellent listening and problem‑solving abilities.
• Computer literate and comfortable working across multiple systems.
• Ability to work in a fast‑paced, target‑driven environment.
• Strong attention to detail.
• Ability to remain calm and professional when dealing with challenging customers.
• Reliable attendance and a strong work ethic.

  What We’re Looking For

  We are looking for someone who:

  • Is genuinely passionate about delivering excellent customer experiences.
  • Communicates confidently and professionally.
  • Can build rapport with customers from different backgrounds.
  • Takes ownership of customer queries and follows through to resolution.
  • Learns quickly and adapts well to new systems and processes.
  • Works well both independently and as part of a team.

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