Training Manager

Training Manager - QSR - Newlands East, Dbn.

Purpose of the Role

Our reputable QSR / Fast Food client is seeking an experienced and driven Training Manager to lead and manage the regional training function across KwaZulu-Natal. The successful candidate will be responsible for developing and implementing structured training programs, leading a team of approximately 20 trainers, ensuring Standard Operating Procedures (SOPs) are consistently maintained across all stores, and supporting new store openings through effective coaching and operational training. This role requires a hands‑on leader with strong fast-food operational knowledge, excellent people management skills, and the ability to travel extensively throughout the region.

Minimum Requirements

Qualifications

• Matric (Grade 12).

Experience

• Minimum 5–10 years' Fast Food / QSR Operations Management and Training experience.
• Proven experience managing and leading a training team.
• Experience facilitating operational and classroom-based training.
• Experience with staff rostering and workforce planning.
• Experience supporting new store openings and operational rollouts.
• Strong administration and reporting experience.
• Experience within a high-volume restaurant or takeaway environment.
• MICROS experience will be advantageous.

Technical Knowledge

• Strong knowledge of Fast Food / QSR operations.
• Solid understanding of Standard Operating Procedures (SOPs).
• COS, GP and GRV knowledge is essential.
• MS Office proficiency (Word, Excel, PowerPoint, and Outlook).
• Ability to prepare professional reports and presentations.
• Excellent planning, coordination, and organizational skills.
• Strong verbal and written communication skills.
• Strong leadership, coaching, and mentoring abilities.
• Good balance of technical operational knowledge and people development skills.

Additional Requirements

• Valid driver's license.
• Own reliable vehicle.
• Willingness to travel extensively throughout KZN.
• Fluent in English (written and verbal).
• Willing to work flexible hours, including extended periods away from home when supporting new store openings or operational training requirements.

Key Responsibilities

• Developing and implementing structured training programs.
• Delivering operational training in accordance with company Standard Operating Procedures.
• Managing, coaching, and developing a team of approximately 20 trainers.
• Planning staff rosters and coordinating trainer schedules.
• Monitoring employee performance and identifying training needs.
• Maintaining accurate training records, attendance registers, and performance documentation.
• Conducting performance evaluations and providing coaching where required.
• Delivering daily operational training updates.
• Facilitating presentations and training workshops.
• Supporting new store openings through hands‑on training and mentoring.
• Signing off management trainees across the region.
• Monitoring training reports and addressing operational concerns.
• Providing GP and GRV training and troubleshooting support.
• Ensuring training rosters and weekly updates are submitted within deadlines.
• Coordinating staffing requirements and training plans for new store openings.
• Working closely with Operations to improve operational performance and employee capability.

Competencies

• Strong leadership and people management skills.
• Excellent coaching and mentoring ability.
• Highly organized with exceptional planning skills.
• Strong administration and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Results‑driven with a proactive approach to problem‑solving.
• Confident facilitator with strong presentation skills.
• Adaptable and willing to travel extensively.

Working Hours

• Monday to Saturday.
• Standard hours: 08:00 – 17:00.
• Peak trading periods: 12:00 – 20:00.
• Must be willing to stay at outlying locations for up to 10 days or more when supporting new store openings or urgent operational training requirements.

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