Store Leader Sea Point

Job Description

Customer Experience

Be professional

• Manage customer interactions, complaints and requests
  
• Optimize selling space and drive replenishment to ensure stock availability
  
• Conduct floor walks to ensure housekeeping disciplines are adhered to
  

Store Profitability

• Sales - meet or exceed targets
  
• GP - reduce wastage & improve stock accuracy within benchmarks
  
• NP - reduce controllable expenses in line with budgets
  
• Interpret Income Statement information and formulate and implement action plans
  
• Identify challenges, trends and opportunities to drive continuous improvement
  

Store Disciplines & Productivity

• Ensuring that monthly store audit benchmarks are achieved and improved upon
  
• Risk Management
  
• Effective stock control and stock management
  
• Effective cash handling procedures and controls
  
• Lead, develop and retain team members
  
• Performance development culture and team effectiveness
  
• Leading, developing and coaching the team
  
• Basic IR
  

Requirements

• Grade 12
  
• Business/Admin qualification - a retail management diploma or degree would be advantageous
  
• Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
  
• A genuine interest in health and wellness - brand ambassadors
  
• Fully computer literate
  
• Strong written and verbal communication skills
  
• Ability and willingness to work weekends and extended retail hours
  
• Proficiency in stock management, cost control and cost management
  
• Own transport essential
  
• Competency Assessment Achieved
  

Benefits

• Remuneration based on a ‘cost to company’ model and performance incentives.
  
• All permanent team members are required to join the company’s provident fund and risk benefit.
  
• Medical aid options are available.
  
• Birthday leave
  
• Team member discounts on in-store and online purchases
  
• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
  
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)
  
  

Requirements
Basic knowledge of vitamins, minerals, and supplements Understanding of nutrition and healthy lifestyles Awareness of natural and complementary health products Ability to learn product information quickly Management experience