Retail Sales - Menlyn

Job Title

Sales Assistant

Department

Retail

Reporting Line

Store Manager

Occupational Level

Skilled Technical

Qualifications

Matric

Experience

Sales experience; 1 years’ sales experience

Skills

• Administrative skills
• Stock-take
• Health and Safety standards
• Computer Literate

Competencies

• Energetic
• Sociable
• Interpersonal skills
• Organised
• Attention to detail
• Customer oriented
• Communication

Output

Kiosk Management

25%

Kiosk operating hours

• Open Kiosk 15 minutes before mall opening
• Ensure that Kiosk Is always attended to

Manage cash

• Complete daily cash-ups
• Deposit cash

Sales Assistance

30%

Product knowledge

• Keep abreast with products in order to effectively market to customers

Meet sales targets

• Apply LEAF sales techniques
• Gain an understanding of customers in order to utilise targeted sales

Customer relations

20%

Customer retention

• Assist customers in a courteous, professional manner
• Listen and understand what customers require

Customer satisfaction

• Provide meaningful support to customers
• Report customer complaints in writing timeously and accurately

Self Development

5%

Developing skills by keeping abreast with retail trends

Behavioural Indicators

Output

Weight

Measurable

Teamwork

5%

• Collaborate with colleagues to achieve a common goal or complete the task at hand in the most efficient manner
• Assist colleagues by being helpful, communicate effectively and listen attentively.

Integrity

5%

• Show a strong and consistent to strong moral and ethical principles
• Be true to own and company values

Respect

5%

• Treat all colleagues and external parties with respect and compassion
• Maintain a positive approach, be kind and treat others as you would want to be treated.

Honesty

5%

• Conduct which is loyal, fair, sincere and trustworthy
• Keep your word, honour commitments and take responsibility

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