Client Success Manager | Remote | US Hours

Job Title: Client Success Manager Location: Remote (Worldwide) Job Type: Full-Time Working Hours: MST (Mountain Standard Time) Job Overview We are looking for a client-focused Client Success Manager to own relationships across our account base post-onboarding. This is an accountability role — you are the primary contact for assigned clients, you drive retention and growth, and you are measured on outcomes, not activity. Key Responsibilities Client Relationship Management * Own the post-onboarding relationship for a defined portfolio of client accounts * Conduct regular check-ins and quarterly business reviews to assess satisfaction and identify growth opportunities * Act as the internal advocate for client needs — escalating issues and driving resolution across departments * Monitor client health metrics and proactively address churn risk before it escalates Account Growth & Retention * Identify upsell and cross-sell opportunities within the existing client base and collaborate with the sales team to close * Develop account growth plans aligned to client objectives and ADVDMS service capabilities * Track and report on contract renewals, account expansion revenue, and retention rates * Deliver client-facing performance reports with clear commentary on results and next steps Internal Coordination * Brief internal teams (content, paid media, SEO) on client priorities and campaign changes * Ensure deliverables are completed on time and to the standard set in client agreements * Maintain accurate account records in the CRM — contacts, activity logs, and pipeline status * Flag scope creep or resourcing issues to management before they affect client delivery Requirements * 3+ years in a client success, account management, or customer success role within a digital agency or SaaS environment * Working understanding of digital marketing services — paid media, SEO, content, social — at a client-briefing level * Exceptional written and verbal communication — comfortable presenting to senior stakeholders and business owners * Experience using CRM tools (GoHighLevel, HubSpot, Salesforce, or equivalent) * Track record of driving retention, renewals, and account growth — numbers expected at interview * Demonstrated ability to manage difficult client situations calmly and find practical resolutions * Availability to work full-time in MST hours Nice to Have * Agency background managing multiple client accounts simultaneously * Ability to build and present client-facing dashboards (Looker Studio, Google Analytics 4) * Demonstrated success converting upsell opportunities within managed accounts * Familiarity with GoHighLevel CRM and automation workflows Additional Information * Remote role – open worldwide * Full-time position (no freelance) * Competitive salary based on experience * Immediate start How to Apply Submit your CV and include your retention rate, average account growth %, and one example of a difficult client situation you resolved. Only shortlisted candidates will be contacted.