INTERNAL / KEY ACCOUNTS BROKER – SHORT-TERM INSURANCE

About Role:

Department: Short-Term Insurance

We are looking for an experienced Internal / Key Accounts Broker to join our Short-Term Insurance team.

The successful candidate will manage an existing portfolio of approximately 300 clients, providing proactive client service, underwriting support, renewals, re-broking and policy administration.

This is an office-based/inbound role with no external client visits. You will work closely with clients and leading insurers to ensure that policies remain appropriately structured, competitively priced and effectively managed.

KEY RESPONSIBILITIES:

Client & Portfolio Management

• Manage and maintain an assigned portfolio of approximately 300 clients.

• Build strong relationships with existing clients through proactive communication.

• Understand client insurance requirements and provide appropriate solutions.

• Conduct telephonic and Zoom consultations regarding policies, renewals and cover changes.

Underwriting & Quoting

• Perform general underwriting and risk assessments.

• Obtain and prepare competitive quotations.

• Source and compare quotations from multiple insurers where required.

• Handle both personal and commercial lines insurance.

Renewals & Retention

• Manage the full policy renewal process.

• Review existing cover, risk exposures and policy requirements.

• Present renewal terms and alternative options to clients.

• Proactively manage client retention and reduce policy lapses.

Policy Administration

• Process policy endorsements and amendments accurately.

• Manage policy cancellations and conduct exit discussions where applicable.

• Identify opportunities to retain clients where possible.

• Coordinate vehicle tracking device installations.

• Arrange valuations where required to ensure adequate sums insured.

• Process refunds accurately and timeously.

Premium & Payment Management

• Monitor unpaid premiums and follow up with clients.

• Liaise with clients and insurers to resolve outstanding payment issues.

Compliance

• Maintain accurate client and policy records.

• Ensure all activities comply with relevant legislative, regulatory and underwriting requirements.

• Provide professional advice on cover options, excesses, policy terms and risk exposures.

MINIMUM REQUIREMENTS

• Matric / Grade 12.

• RE5 certification – compulsory.

• NQF Level 4 qualification in Financial Services will be advantageous.

• Minimum 2 years' underwriting experience.

• Experience within a broker