Team Leader (Night Shift)

Job Purpose

To lead and coordinate VNA picking operations by supervising a team of Material Handling Equipment (MHE) Operators, ensuring accurate and timely order fulfillment, maintaining safe working practices, optimizing productivity, monitoring equipment standards, and ensuring compliance with company policies, operational procedures, and health and safety requirements.

Key Performance Areas

• Lead and manage a team of Mezz Picking to achieve daily delivery objectives
• Ensure that the team is pushing the operational target
• Provide guidance and training on Mezz Picking processes and equipment handling
• Encourage a positive and productive team environment through effective communication.
• Implement training interventions of team members.
• Ensure that all staff comply with PPE and health & safety regulations
• Ensure high standards of picking accuracy and product integrity.
• Conduct random quality checks.
• Ensure all picking movement tasks are completed timeously to meet SLA.
• Ensure adherence to best picking practices, prioritizing oldest orders first.
• Monitor the functionality of all MHE (e.g. reach trucks, HLOP).
• Ensure all equipment is well-maintained, and breakdowns are logged and escalated
• Conduct regular reviews of team KPIs.
• Identify underperformance, provide feedback, and implement corrective actions as needed.
• Report and track all WMS or scanning system issues through appropriate channels
• Ensure quick resolution to avoid operational delays.
• Provide effective support and communication with other departments