Auto Glass Claims & Billing Coordinator

We are looking for a highly organised and customer-focused Auto Glass Claims & Billing Coordinator to join our team. The successful candidate will manage insurance claims and billing processes while also providing professional front reception support and an excellent customer experience.

Minimum Requirements

• Previous experience in claims, billing, administration or a similar role.

• Proficient in Pastel – essential.

• Experience in the automotive or insurance industry would be advantageous.

• Strong computer literacy and administrative skills.

• Excellent attention to detail and accuracy.

• Good numerical and financial administration skills.

• Strong communication and interpersonal skills.

• Professional, friendly and confident when dealing with customers.

• Proactive, organised and able to multitask.

• Ability to work under pressure and meet deadlines.

• A reliable team player with a positive attitude.

Claims & Billing Responsibilities

• Process and manage auto glass insurance claims from initiation through to completion.

• Liaise with insurance companies, brokers and customers regarding claims.

• Capture and maintain accurate customer and claim information.

• Verify policy and claim details where required.

• Prepare and submit invoices and supporting documentation.

• Follow up on outstanding claims and payments.

• Reconcile invoices and ensure billing information is accurate.

• Maintain accurate records and filing systems.

• Resolve billing and claims queries professionally and efficiently.

• Ensure all documentation is completed correctly and submitted within required timeframes.

Front Reception Responsibilities

• Welcome clients warmly and professionally when they arrive.

• Assist customers with enquiries and direct them to the appropriate team member.

• Answer and manage incoming telephone calls and emails.

• Schedule and coordinate customer appointments.

• Capture customer information accurately.

• Keep customers informed regarding the progress of their vehicle and claim.

• Provide excellent customer service throughout the customer’s visit.

• Handle customer queries and complaints professionally.

• Maintain a neat, organised and welcoming reception area.

Please consider your application unsuccessful if you do not receive a response within two weeks of applying.