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MIBCO
Customer Service AgentMIBCO • Cape Town, ZA
Customer Service Agent

Customer Service Agent

MIBCO • Cape Town, ZA
11 days ago
Job description

Duties and Responsibilities

  • Logs and tracks all enquiries and complaints on the system (first line of support).
  • Handles all general and specific telephonic contact.
  • Assist walk-in clients
  • Conducts preliminary investigations.
  • Liaises with relevant parties to resolve complaints.
  • Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
  • Manage office petty cash, stationery and office consumables
  • Supervise the temporary staff
  • Compile and submit attendance register and time sheet
  • Assist Designated Agent with admin work
  • Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.

Knowledge / Experience / Skills / Abilities

  • Ability to withstand pressure and provide the clients/customers with above average services
  • Must at all times be diplomatic and assertive with customers/clients
  • Ability to overcome obstacles, make informed decisions and resolve customer problems
  • Ability to work independently and use initiative along with problem solving abilities
  • Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
  • Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
  • Must be a good team player and achieve objectives as set out by supervisor
  • Must be meticulous in carrying out tasks/instructions etc.
  • Must have interpersonal and telephone etiquette skills

Requirements

Qualifications

  • Matric (Grade 12)
  • Knowledge and experience of provident funds and Client Services
  • Labour related, Client Services, Business related certificate will be advantageous
  • Above average verbal communication and listening skills
  • Customer service orientated behavior towards callers, service providers,
  • Advance computer literacy
  • Query resolution skills
  • Customer orientated behavior
  • Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
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Customer Service Agent • Cape Town, ZA

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