Administrator: Capacity Enterprise and Monitoring

Key Performance Areas

Enterprise Capacity Operations

• Support the execution of capacity management activities across enterprise systems, cloud platforms and IT components.
• Assist with the installation, configuration and routine maintenance of approved monitoring tools, agents and cloud monitoring dashboards.
• Monitor system and cloud service performance, utilisation, event logs and alerts, and escalate issues where required.
• Capture and maintain accurate capacity and performance information for storage, servers, network and cloud environments.
• Assist with routine system and cloud platform checks, tuning activities and basic corrective actions in line with approved procedures.
• Provide input to capacity tracking, cloud utilisation analysis and support the preparation of operational reports.
• Set up and maintain user and service accounts as instructed and support system software and cloud administration activities.

Enterprise Capacity Support

• Collect and maintain information on business, system and cloud service requirements that may influence capacity demand.
• Assist with capacity trend analysis, baseline updates and routine forecasting activities across on-premises and cloud environments.
• Provide administrative and technical support for capacity management and cloud monitoring tools.
• Support the consolidation of capacity inputs from ICT, cloud service teams, business and project teams.
• Assist in ensuring that capacity information is available for project, operational and cloud resource planning activities.

Availability of ICT Infrastructure

• Percentage reduction in failures of third-party performance on MTTR/ MTBF against contract targets
• Percentage reduction in the cost of unavailability across ICT and cloud services.
• Percentage improvement in service delivery costs for infrastructure and cloud services.
• Timely completion of regular risk analysis and system reviews for infrastructure and cloud platforms.
• Timely completion of regular cost-benefit analysis established for infrastructure and cloud resources.
• Component and cloud service failure impact analysis.
• Monitor and compile routine enterprise system and cloud performance reports.
• Prepare accurate system activity, monitoring, cloud utilisation and capacity reports.
• Maintain records and supporting documentation for operational and cloud reporting purposes.
• Provide input into briefings, presentations and reports on enterprise and cloud operations as requested by management

Reporting

• Monitor and compile routine enterprise system and cloud performance reports.
• Prepare accurate system activity, monitoring, cloud utilisation and capacity reports.
• Maintain records and supporting documentation for operational and cloud reporting purposes.
• Provide input into briefings, presentations and reports on enterprise and cloud operations as requested by management

Stakeholder Management

• Maintain effective working relationships with relevant internal and external stakeholders, including infrastructure, application and cloud service teams.
• Respond to routine stakeholder queries on operational, capacity and cloud monitoring matters and escalate issues where necessary.
• Support communication and coordination with stakeholders on operational, service availability and cloud-related matters.

Qualifications and Experience

• Bachelor's Degree/ Advanced Diploma in Information Technology-related qualification.
• Operational framework like ITIL 4 Foundation.
• Microsoft Certified: Azure Fundamentals and AWS Certified Cloud Practitioner will be an advantage.
• Relevant 4 years’ experience in ICT enterprise systems, cloud environments, systems administration, monitoring, reporting or capacity support within a multi-user environment.

Technical and Behavioral Competencies Required

• Planning, organising and coordinating.
• Personal mastery.
• Judgment and decision making.
• Ethics and values.
• Client service orientation.
• Basic knowledge of cloud, virtualisation and hybrid infrastructure environments.
• Basic knowledge of capacity, performance and cloud monitoring tools.
• Understanding of cloud service availability, utilisation, performance and operational reporting.
• Self-motivation and ability to work independently and as part of a team.
• Communication skills.
• Analytical skills.
• Ability to troubleshoot and resolve hardware, software and cloud service issues.
• General awareness of current and emerging ICT and cloud trends.
• Ability to research and understand technical documentation.
• Understanding of how to apply various technical resources in enterprise and cloud environments.