Ops Specialist: IMACD

Core Description

• Responsible for the management and execution of IMACDs (Installation, Move, Add, Change, and Disposal) within Converged Communications. Support the Technical Architects (TA) in daily operations, by assisting with documentation, basic quoting and support system interaction.

Key Deliverables / Primary Functions

• Understand the business rules of the various products, services and underlying technologies
• Understand the relevant processes and the pre-sales elements, from customer initiation to billing finalisation
• Interface with various internal business units and understand the impact of the work done by these business units within the scope of the required
• Access the relevant change request platform and retrieve the Action Item (AI)/ Service Request (SR)/ Change Request (CR), or alternatively create an AI/SR/CR on the relevant system from a customer-initiated request
• Access internal applications/systems to do quoting or validate addresses and attach documentation

Core Functional Skills & Capabilities

• Attention to detail
• Analytical and Problem Solving

Core Behavioural Competencies

• Deciding & Initiating Action
• Adhering to principles and values
• Analysing
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Applying expertise & Technology
• Job Match
• Culture Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 years of IT experience within Telecommunications industry
• Or
• If the highest qualification is grade 12, 5 Years IT experience within Telecommunications industry

Certifications

• A+
• N+
• CCNA
• Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control

• 0

Level of Engagement

• This position engages at the same level during normal operations with internal peers, suppliers, and customers. In a time of escalations, the engagement with internal, client and supplier typically up to two levels up.

Special Requirements / Employment Condition

• Valid Drivers license

Workplace / Physical Requirements

• Hybrid Remote Worker