Telecoms Operations Manager

About the Role

Our client is looking for an accomplished Telecoms Operations Manager to oversee their network operations and service delivery functions in Port Elizabeth. This leadership role demands a strategic thinker with a proven track record in managing large-scale telecom operations, ensuring efficiency, reliability, and cost-effectiveness. You will lead a team of dedicated professionals, driving operational excellence and championing continuous improvement initiatives across the department. This is a key position for someone looking to make a significant impact on operational performance within the telecommunications sector.

Key Responsibilities

• Manage day-to-day network operations, including monitoring, incident management, and problem resolution.
• Develop and implement operational strategies to enhance network performance and service availability.
• Lead, mentor, and develop a team of operations specialists and technicians.
• Oversee the budget for the operations department, ensuring cost control and resource optimization.
• Establish and track key performance indicators (KPIs) to measure operational effectiveness.
• Ensure compliance with industry standards and regulatory requirements.

Requirements

• Bachelor's degree in Telecommunications, Business Administration, or a related field; MBA is a plus.
• Minimum of 7 years of experience in telecom operations management.
• Strong understanding of telecommunications network infrastructure and service delivery models.
• Proven leadership and team management skills.
• Experience with operational support systems (OSS) and network management tools.
• Excellent analytical, decision-making, and strategic planning abilities.

Benefits

• Executive-level salary and bonus structure.
• Hybrid work arrangement for a balanced lifestyle.
• Premium health insurance and retirement savings plan.
• Significant opportunities for career advancement and leadership development.
• A challenging yet rewarding role in a growing industry in Port Elizabeth.

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