SAP Functional Consultant (Chief Expert)

ROLE & RESPONSIBILITIES:

• Provide chief expert SAP functional leadership for product integrations and multi-country rollouts.
• Act as primary technical reviewer and approver for changes to ensure alignment with templates and long-term strategy.
• Lead design and architecture discussions for new solutions and enhancements, collaborating with developer and PDOs.
• Mentor, coach and support team members, transferring product knowledge and guiding complex issue resolution.
• Oversee sprint planning, epic governance and ensure JIRA/Confluence artefacts are maintained and accurate.
• Coordinate and approve CRs for production deployments and participate in ITSM approval workflows.
• Drive monitoring strategy, dashboard design and automated reporting to manage incidents proactively.
• Manage and validate database design changes, migrations and updates in coordination with DB developers.
• Facilitate and represent the team in key recurring meetings (Application Operations, 3rd Party Providers, PDO,planning, hyper care).
• Lead hyper-care and handover activities for country rollouts and ensure successful transitions to operations.
• Act as senior escalation point for complex production issues and support continuous improvement initiatives.
• Drive continuous improvement of team ways of working, automation (JQL, Confluence reporting, AI MCP
• integrations) and sprint efficiency.
• Ensure effective knowledge transfer, onboarding plans and succession planning for critical product roles.

QUALIFICATIONS/EXPERIENCE:

• Bachelors degree in computer science or related field
• Extensive experience (typically 15+ years) in SAP functional roles with a strong focus on invoicing, integrations and middleware.
• Proven track record leading complex, multi-country or middleware integration programmes and mentoring cross-functional teams.
• Strong understanding of Agile delivery, JIRA/Confluence tooling, operations ITSM processes and enterprise architecture best practices.

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