Dedicated Onsite Counsellor

Location: Cape Town onsite TPSA

Employment Type: Monday to Friday

The Onsite Counsellor will provide dedicated full-time emotional and psychosocial support to employees within a dynamic and operationally complex client environment. The role is focused on delivering high-quality proactive counselling services promoting employee wellbeing and supporting organisational health through a multidisciplinary EAP approach.

KEY RESPONSIBILTIES

1. Counselling & Employee Support

• Provide confidential short-term counselling to employees dealing with emotional psychological and social challenges.
• Support a range of concerns including stress trauma relationship issues workplace challenges and personal crises.
• Conduct risk assessments and ensure appropriate escalation where required.
• Maintain accurate ethical and confidential case records in line with professional standards.

1. Proactive & Preventative Interventions

• Identify emerging trends and risks within the employee population.
• Deliver proactive interventions such as wellness initiatives psychoeducation sessions and group support where needed.
• Be visibly present and accessible to employees to encourage early help-seeking behaviour.

1. Onsite Presence & Travel

• Provide consistent onsite support across multiple client locations in Cape Town.
• Travel between sites as required to ensure equitable access to services.
• Build strong relationships with employees line managers and key stakeholders at each site.

1. Stakeholder Engagement

• Collaborate with HR management and operational teams to support employee wellbeing.
• Provide guidance to managers on handling employee-related concerns (within ethical boundaries)

1. Multidisciplinary EAP Collaboration

• Work closely with the broader EAP team including psychologists social workers coaches and legal / financial advisors.
• Facilitate referrals to appropriate internal or external resources where needed.
• Contribute to integrated case management and holistic employee support.

1. Reporting & Insights

• Provide reports and feedback as required.
• Offer insights and recommendations to enhance employee wellbeing and organisational effectiveness.

Qualifications :

MINIMUM REQUIREMENTS

• Bachelors Degree in Psychology Social Work or related field (Honours preferred).
• Registration with relevant professional body (e.g. HPCSA / SACSSP).
• Minimum 3 5 years counselling experience preferably within an EAP or corporate environment.
• Valid drivers license and own reliable vehicle (essential).

CORE COMPETENCIES

• Strong counselling and crisis intervention skills.
• Ability to work independently within a complex high-pressure environment.
• Proactive mindset with the ability to anticipate and address emerging needs.
• Excellent interpersonal and relationship building skills.
• High level of emotional intelligence professionalism and ethical conduct.
• Strong organisational and administrative skills.
• Adaptability and resilience.

Additional Information :

Personal Attributes

• Accountability
• Action Orientated
• Collaborative
• Communication Skills
• Simple Writing Skills
• Manages Complexity
• Problem Solving Skills
• Creative Thinking
• Decision Making SKills
• Efficient and Effective Mindset
• Financial Acumen
• Planning and Organisation
• Resilient and adaptive
• Resourcesful
• Signancance and values orientated

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1