Auto Glass Claims & Billing Coordinator

We are looking for a highly organised and customer-focused Auto Glass Claims & Billing Coordinator to join our team. The successful candidate will manage insurance claims and billing processes while also providing professional front reception support and an excellent customer experience. Minimum Requirements - Previous experience in claims, billing, administration or a similar role. - Proficient in Pastel – essential. - Experience in the automotive or insurance industry would be advantageous. - Strong computer literacy and administrative skills. - Excellent attention to detail and accuracy. - Good numerical and financial administration skills. - Strong communication and interpersonal skills. - Professional, friendly and confident when dealing with customers. - Proactive, organised and able to multitask. - Ability to work under pressure and meet deadlines. - A reliable team player with a positive attitude. Claims & Billing Responsibilities - Process and manage auto glass insurance claims from initiation through to completion. - Liaise with insurance companies, brokers and customers regarding claims. - Capture and maintain accurate customer and claim information. - Verify policy and claim details where required. - Prepare and submit invoices and supporting documentation. - Follow up on outstanding claims and payments. - Reconcile invoices and ensure billing information is accurate. - Maintain accurate records and filing systems. - Resolve billing and claims queries professionally and efficiently. - Ensure all documentation is completed correctly and submitted within required timeframes. Front Reception Responsibilities - Welcome clients warmly and professionally when they arrive. - Assist customers with enquiries and direct them to the appropriate team member. - Answer and manage incoming telephone calls and emails. - Schedule and coordinate customer appointments. - Capture customer information accurately. - Keep customers informed regarding the progress of their vehicle and claim. - Provide excellent customer service throughout the customer's visit. - Handle customer queries and complaints professionally. - Maintain a neat, organised and welcoming reception area. Please consider your application unsuccessful if you do not receive a response within two weeks of applying.