General Manager - Hospitality

A leading player in the hospitality, leisure, and entertainment sector, renowned for delivering premium social experiences and cutting-edge interactive entertainment.

As the General Manager, you will hold full operational and commercial responsibility of a social entertainment venue. This is an exciting opening role where you will build your team, set up operations from scratch.

Key Responsibilities:

• Manage full day-to-day operational control.
• Maintain high service, safety, and compliance standards, including strict adherence to liquor licensing.
• Oversee stock, suppliers, equipment maintenance, daily cash-ups, and cash reconciliation along with other requirements Drive financial performance by running the venue to budget, controlling costs, managing labour scheduling, and reporting on P&L to head office.
• Set pricing strategies in conjunction with the head office management and business developer Design and execute a dynamic events calendar, including tournaments, social nights, to drive foot traffic and build brand awareness.
• Coordinate joint promotional activities with the centre management.
• Work in conjunction with the business developer in forming strategic relationships with the surrounding residential and estate communities to secure memberships and corporate bookings.
• Represent the venue professionally with an upmarket, socially-connected clientele.
• Lead full-cycle recruitment, onboarding, ongoing rostering, training, and culture-setting for employees

Requirements:

• 5+ years of General Manager or senior management experience within a hospitality, leisure, or entertainment venue Demonstrated marketing and events experience capable of planning and executing a footfall-driving calendar.
• Proven experience in staff recruitment, leadership, and people management.
• Comfort with cash handling, daily reconciliation, and compliance standards.
• Valid driver's license, own transport, and flexibility to work evenings and weekends as required.
• Experience opening a venue from scratch or existing relationships.

Attributes:

• Entrepreneurial, hands-on, and comfortable operating with early-stage infrastructure.
• Confident working autonomously while maintaining transparent communication with a remote head office.
• A polished relationship-builder who is genuinely at ease interacting with an upmarket clientele.
• Able to successfully balance strict commercial discipline with a genuine hospitality and service mindset.

Remuneration :

Market Related (Flexible, depending on experience)

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