General Manager | Leisure & Entertainment Venue | Hillcrest | Lv
Kendrick Recruitment is seeking a highly capable and commercially minded General Manager for an exciting new leisure and entertainment venue opening in the Hillcrest area. The concept will combine golf simulators, darts, a bar, retail/reception elements and a strong social and entertainment offering. This is not a golf professional role. We are looking for an experienced, hands-on operator who can take ownership of the business from pre-opening through to full operation. The successful candidate could come from a high-volume restaurant or QSR environment, entertainment or leisure venue, padel or sports facility, bar, club, lifestyle business or another busy customer-facing operation.
Key Responsibilities
- Take ownership of the pre-opening operational setup
- Develop the staffing structure and recruit the opening team
- Plan rosters, shifts and management coverage
- Implement SOPs, controls and reporting structures
- Coordinate suppliers, stock, systems and operational readiness
- Lead; train and motivate the team
- Oversee the day-to-day operation once open
- Manage budgets, P&L, labour costs, stock and profitability
- Drive excellent guest experience and service standards
- Develop promotions, events and initiatives to increase footfall and repeat business
- Identify new revenue opportunities and ways to increase customer spend
- Provide concise operational and commercial reporting to ownership
Candidate Requirements
- Proven management experience within a busy customer-facing operation
- Strong people leadership, recruitment and training experience
- Sound understanding of budgets, cost control and P&L management
- Experience with rostering, labour management and stock control
- Comfortable working with POS systems and operational reporting
- Commercially minded with a strong focus on revenue and profitability
- Hands-on; organised and solutions focused
- Confident working independently and taking ownership of results
- Comfortable working evenings, weekends and within a seven-day-a-week operation
Salary: R50,000 – R60,000 CTC per month, with a performance-based incentive structure to be introduced.
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