Office/Operations Manager

Is your expertise in managing operations and teams ready to help a dynamic company overcome its growth challenges? We are seeking a dedicated Office/Operations Manager to lead the daily running of a busy operation focused on construction, insurance, and building services sectors. This is your opportunity to make a meaningful impact by ensuring smooth workflows, effective communication, and top-tier service delivery.

Duties:

• Oversee day-to-day office and operational management, ensuring efficiency across all functions
• Manage and coordinate operational staff and plumbing teams
• Handle workflow scheduling and monitor job progress to meet deadlines
• Maintain insurance and client portal management, ensuring all documentation is complete
• Prepare monthly statements and oversee financial administration
• Administer HR functions including staff performance and workplace matters
• Comfortable with debt collection duties
• Liaise with clients, insurance companies, and suppliers to foster strong relationships
• Resolve operational issues and manage escalations promptly
• Follow up on outstanding work, ensuring jobs are completed to high standards
• Take on after-hours operational management when required
• Own problems and drive them to resolution with a proactive approach

Requirements:

• Proven experience in Office Management, Operations Management, or Business Management
• Strong HR and staff management skills
• Excellent administrative and financial acumen
• Superior organisational and time-management abilities
• Ability to manage teams effectively in a busy environment
• Solid understanding of office and operations procedures

Nice to Have:

• Experience in construction, insurance, or building services industries

This role will involve shift work

2 weeks: 07:30 – 16:30

2 weeks: 11:00 – 20:00

1 weekend per month: Operational management responsibilities

Candidates must be comfortable with the above working structure before applying.

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