ServiceNow Specialist / Administrator

ServiceNow Specialist / Administrator job vacancy in Johannesburg.

PBT Group is seeking an experienced ServiceNow Specialist to provide day-to-day BAU support and platform management.

The successful candidate will take ownership of maintaining a live ServiceNow instance, driving incident resolution, supporting enhancements, and coordinating related platform activities across the business.

This is a hands‑on role focused on platform stability, continuous improvement and effective stakeholder engagement.

Location: Sandton, Johannesburg.

Key Responsibilities:

• Manage and maintain the ServiceNow platform on a day-to-day BAU basis
• Provide support across multiple ServiceNow modules, with particular focus on ITSM, SPM, HR and CMS (additional module exposure advantageous)
• Drive timely resolution of incidents and service requests related to the platform
• Support and coordinate platform enhancements, configuration changes and minor developments
• Participate in and contribute to ServiceNow‑related meetings, working groups and governance forums
• Collaborate with business stakeholders, process owners and technical teams to prioritise and resolve issues
• Ensure platform stability, data quality and adherence to best practices
• Assist with documentation, knowledge articles and handover materials as required
• Identify opportunities for continuous improvement of ServiceNow processes and configuration

Minimum Requirements:

• Minimum 3 years hands‑on experience maintaining and supporting ServiceNow platforms in a live / BAU environment
• Proven experience managing a ServiceNow instance end-to-end
• Solid practical exposure to multiple ServiceNow modules, specifically:
• ITSM (Incident, Problem, Change, Request, Knowledge, etc.)
• SPM (Strategic Portfolio Management)
• HR Service Delivery
• CMS (Content Management / Service Portal related)
• Demonstrated track record of driving incident resolution and platform enhancements
• Strong understanding of ServiceNow best practices, configuration and platform administration
• Ability to work independently while collaborating effectively with cross‑functional teams
• Excellent communication and stakeholder management skills
• Willingness and ability to work full‑time on‑site in Sandton (5 days per week)
• Advantageous:
  • Experience with additional ServiceNow modules (e.g. ITOM, SecOps, Customer Service, etc.)
  • ServiceNow certifications (CSA, CAD, or module‑specific)
  • Exposure to ServiceNow integrations, Flow Designer, or scripting (where applicable)
  • Experience in large or complex enterprise environments
  • Familiarity with ITIL processes and frameworks

Personal Attributes:

• Proactive and solution‑oriented
• Strong ownership and accountability
• Ability to prioritise effectively in a BAU support environment
• Clear communicator who can engage both technical and non‑technical stakeholders
• Comfortable working under pressure and to deadlines

Engagement Details:

• Start: ASAP
• Location: Sandton – fully on‑site (5 days per week)
• Duration: To be confirmed (contract)
• Reporting: Into the relevant ServiceNow / IT Service Management team

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