Service Advisor – automotive motor industry

Job Position: Service Advisor – automotive motor industry

Ref: 5288

Location: PE/Gqeberha

Salary: Commensurate with qualification and experience

Qualifications / Requirements:

• National Diploma in relevant Engineering Field, Marketing, Aftersales, or a relevant qualification
• Minimum 3 years’ Aftersales experience in a dealership environment
• Completed international certified Service Advisor programme
• Strong automotive product knowledge and exposure to automotive product issues
• Valid driver’s license

Technical and Behavioural Competencies:

• Customer-focused communication and complaint handling
• Proficiency in MS Office and other automotive packages
• Sound knowledge of warranty and goodwill policies
• Planning, job scheduling and workshop coordination

Key Performance Areas:

• Confirm customer requirements, repair scope, timing and mobility needs against workshop capacity and parts availability
• Validate repair requirements through diagnosis, vehicle inspection and test drives where required
• Create complete job orders on the DMS using the latest technical, repair and parts information
• Coordinate parts, Technicians, tools and equipment to support agreed completion dates
• Obtain customer approval for supplementary work and communicate repair progress or delays
• Verify repair quality through final checks and test drives and initiate corrective work when needed
• Handle complaints professionally and ensure priority follow-up through to completion
• Ensure accurate workshop findings to support field analysis and product concern resolution
• Advise the customer that the dealership will be carrying out quality control follow-up checks and request them to participate if they are called
• Conduct vehicle safety and roadworthiness assessments during repairs, ensuring unsafe vehicles are removed from service, corrective actions are implemented, and customers are kept informed of required repairs and safety concerns

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