ZMO 19515 - Front Of House/Reservations Manageress (KZN)

SUMMARY:
Front Of House/Reservations Manageress (KZN)

POSITION INFO:

Employer Description

5-Star Luxury Lodge

Job Description

Our client is seeking a Front of House / Reservations Manageress to oversee reservations, guest services, and lodge operations. This live‑in role requires a highly organized, professional young lady with strong communication skills, hospitality experience and a passion for guest interaction.

Key Responsibilities:

• Manage reservations and front office operations
• Operate the NightsBridge booking system
• Handle guest and agency correspondence professionally
• Perform office administration and invoicing
• Conduct guest check‑in and check‑out
• Coordinate guest activities, excursions and special requests
• Host dinners with guests and engage socially to enhance guest experience
• Entertain guests in the bar when required
• Assist with stock control and stock takes
• Supervise staff schedules and duty rosters
• Oversee housekeeping and restaurant coordination when required
• Maintain accurate accounts and financial records

Qualifications

• Previous lodge or hospitality experience in reservations/front office
• Proficiency in booking systems (NightsBridge advantageous)
• Strong organizational and administrative skills
• Excellent verbal and written communication skills
• Valid driver’s license and own transport – Essential, non-negotiable

Skills

• Highly guest‑oriented with a focus on personalised service
• Strong interpersonal and hosting abilities
• Financial administration and payment control
• Multi‑departmental coordination and flexibility
• Leadership and staff supervision
• Ability to handle guest complaints professionally

Salary/Package

R 7 000 – R12 000 depending on experience

Benefits

• Spacious en‑suite accommodation with veranda and shared kitchen and dining facilities
• All meals provided daily
• Work cycle: 4 weeks on, 8 days off

Job Post Expiration