Join the Boomerang BPO Contact Centre Learnership!
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Job Description
Join the Boomerang BPO Contact Centre Learnership!
Do you have a passion for people, communication and creating excellent customer experiences?
This is your opportunity to earn a nationally recognised qualification, gain practical workplace experience and develop valuable customer service, sales, digital and professional skills. You will also receive structured training, mentorship and coaching in a supportive learning environment.
Requirements
We’re looking for driven individuals who:
- Are 18 to 35 years old
- Are South African citizens
- Passed and completed grade 12 Umalusi
- Live in the Western Cape
- Have been unemployed for at least one month before the final interview
- Are NOT currently studying or enrolled in another learnership
- Have at least 2 years’ experience in BPO, contact centres, retail or hospitality
- Have not previously participated in a DEDAT learnership programme
Benefits
What’s in it for you?
✨ A nationally recognized qualification
✨ Real contact center experience
✨ Mentorship and professional coaching
✨ Exposure to industry systems and best practices
✨ Improved career readiness and employability
✨ Potential consideration for future opportunities, subject to business requirements and individual performance
✨Competivate Salary
Bring your talent. Grow your confidence. Become excellent at customer experience.
Learn. Grow. Connect. Boomerang!
Apply now and take the next step in your career journey.
Requirements
Minimum Qualifications & Experience (Essential) A formal qualification in Information Technology, Computer Science, Information Systems, or a related discipline. Demonstrated experience implementing and configuring Zendesk in a customer service or BPO environment. Strong understanding of CRM systems, contact centre operations, and CX workflows. Hands-on experience with Zendesk workflows, automations, triggers, macros, and omnichannel configuration. Practical exposure to AI-enabled customer service tools, including automation and agent‑assist features. Ability to manage multiple client environments independently. Preferred Qualifications & Experience Zendesk Certifications (e.g., Zendesk Support Administrator, Zendesk Consultant). Experience implementing or managing Zendesk AI, bots, or agent-tier automation. Background working in a BPO, contact centre, or digital transformation environment. Experience with analytics, reporting, and performance optimisation. Exposure to remote or distributed team environments. Key Skills & Attributes Strong analytical and problem‑solving capability. Excellent communication and stakeholder engagement skills. A client‑centred mindset with a passion for optimising customer experiences. Comfortable navigating fast‑paced, dynamic, tech‑driven environments. Curious, proactive, and enthusiastic about AI, automation, and emerging CX technologies.