Lodge Manager | Malewane Lodge
The Lodge Manager at Malewane Lodge works alongside the General Manager and Heads of Departments to ensure that this newly reimagined safari property continues to create memorable experiences that will encourage our guests to return time and again, to this exceptional slice of paradise in the African bush. All of this supports the purpose of The Royal Portfolio, which is "to give our guests a complete experience and a perfect stay."\
MAIN DUTIES & RESPONSIBILITIES
Leadership – staff recruitment, onboarding, performance reviews, development and training, performance management, disciplinaries,
Hotel operations - ensure the smooth running of all departments around guest needs and movements
Budgeting - assisting departments and management to remain in budget for the year.
Guest Relations - ensuring positive guest feedback and being visible and accessible to guests
Asset upkeep - ensuring functionality and maintenance of buildings, equipment, furniture, grounds, etc.
QUALIFICATIONS/ REQUIREMENTS:
Previous experience in a 5-star Lodge environment, living on-site, working extended cycles
Diploma or Degree in Hotel Management
5-years’ experience in a management role within a 5-star environment
Including 2+ years spent as Restaurant Manager in a 5-star hotel/ restaurant
South African Wine Academy or WSET course completion
Strong Food & Beverage knowledge, and aware of trends in the industry
Experience working across all departments of the hotel operation
Fair knowledge of general maintenance
Opera and Micros proficiency, as well asWord, Excel, Outlook
Ability to handle pressure, with a sense of urgency
Works well within team environment and leads by example
Level 5 leader, level-headed and strong willed
Great communication and interpersonal skills
Highly organised
Approachable and caring in nature
Firm and assertive with fair disposition
Dedicated and driven individual who is ambitious
Mature attitude to business
Passionate about sustainability and the environment
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.
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