Mr D Product Manager – Fulfilment

Key responsibilities:

Product development

• Manage the execution and rollout of order fulfilment features across the Mr D platform. This includes the entire product development cycle from design, documentation, implementation, testing and launch to success metric monitoring.
• Write detailed product specification documents for the engineering and design teams using both traditional and AI-accelerated methods for mobile applications, back-end application logic, APIs, integrations, and browser-based internal support tools.
• Collaborate and communicate effectively cross functionally to drive implementation of these specifications (i.e. define objectives and success metrics, business rules, epics/user stories, write acceptance criteria and wireframes).
• Participate in and contribute to backlog grooming and planning ceremonies.
• Engage with subject matter experts to analyze trade-offs and resolve priority conflicts.
• Clarify product requirements and create acceptance criteria with QA.
• Perform pre-launch user acceptance testing (UAT).
• Collaborate with technical teams to document high-level non-functional requirements.
• Contribute to technical design decisions for relevant projects.
• Work with the drivers team, restaurant partners team, groceries team, logistics team, customer support team and operations team to bring everything together to ensure we deliver our promise to customers.
• Qualitative and quantitative analysis
• Be responsible for defining and reporting on order fulfilment success metrics such as on-time delivery rate, order accuracy, average delivery time, and late/delayed order rates.
• Move the needle of the team's "North Star" metric through consistent execution of projects.
• Monitor and analyze quantitative and qualitative data in order to identify opportunities for fulfilment optimisations.
• Be proficient in understanding and knowing the data to look for and insights to extract when making decisions.

Product strategy and roadmapping

• Contribute to the order fulfilment product strategy.
• Define and own the order fulfilment product roadmap.
• Maintain and prioritise the order fulfilment backlog through collaboration with the Head of Product, Product Lead, multiple business stakeholders and senior management.

UX and design

• Suggest ideas to solve customer challenges and validate them in close collaboration with UX.
• Sign-off on design solutions (including copy) for owned products.
• Clearly communicate requirements to UX/UI design resources.

Stakeholder management

• Ensure relevant stakeholders are correctly identified and consulted.
• Utilize deep understanding of core stakeholder pain-points / objectives to drive relevant initiatives.
• Manage relationships with stakeholders including obtaining stakeholder buy-in for requirements and relevant project status communications.
• Manage relationships and integrations between Mr D and Takealot Fulfilment Services (TFS), including understanding the division of responsibilities and API integrations between the two entities.

Qualifications and experience / Requirements:

• At least 3 years experience as a Product Manager or 5 years in a software development related role (e.g. Business Analysis, Product Owner).
• Bachelor's degree or Advanced Diploma in related field
• In the event that a candidate does not have a Bachelor's Degree or Advanced Diploma in a related field, an equivalent experience requirement must be met.
• Strong technical acumen for integration
• Understand machine learning, LLM and AI concepts and how they can be used to benefit the system.
• Ability to write specifications using traditional methods as well as AI-accelerated methods
• Experience with analysing data and making data driven product decisions. (Data proficiency beneficial.)
• Experience with wireframing or design solutions.

The skills we need:

• Able to prioritise and cope with competing priorities under pressure.
• Ability to work in a fast-paced, sometimes less-structured, and constantly changing environment.
• Able to take initiative in ambiguous situations, by identifying critical problems and driving solutions with the relevant people.
• Very data driven and should be comfortable to make data driven decisions and be able to extract business insights from data.
• Solution oriented, accountable and highly self motivated with a robust can do attitude.
• Strong sense of ownership and determination to get things done (not scared to get your hands dirty).
• Strong organisational skills & attention to detail.
• Great people skills (Adept at working closely and collaboratively with multiple departments and executives, and in cross-functional teams).
• Excellent problem-solving skills.
• Excellent verbal and written communication skills.
• Eagerness to experiment, learn and grow.
• The ability to focus beyond the features on the app, but more on customer experience.