General Manager

Minimum Requirements

• Minimum of 5 years’ hospitality experience.
• Proven senior management experience within a lodge or similar hospitality operation.
• Previous General Manager experience is required.
• Exceptional Deputy General Managers or Operations Managers may be considered.
• Strong commercial, operational and leadership skills.
• Sound understanding of financial management.
• Experience with financial performance and revenue forecasting.
• Proven ability to lead and manage a large hospitality team.
• Strong understanding of guest experience and operational standards.

Key Competencies & Personal Attributes

The ideal candidate will be:

• Decisive and resilient.
• Solution-driven and able to make sound decisions under pressure.
• Creative and entrepreneurial.
• Guest-focused and approachable.
• A strong people leader.
• Skilled at developing employees and driving accountability.
• Commercially minded and results-oriented.
• Operationally hands-on.
• Passionate about hospitality and guest experience.
• Able to identify opportunities for innovation and business growth.
• Confident managing a large team and complex hospitality operation.

Performance Expectations

The successful candidate should be able to demonstrate:

• Leadership: Experience managing a significant hospitality operation and large team.
• Results: A measurable improvement in profitability, revenue or operational performance achieved in a previous role.
• People: Experience improving team culture, performance or cohesion, particularly within a challenging environment.
• Innovation: Examples of new ideas, guest experiences or initiatives introduced and their resulting business impact.
• Readiness: Demonstrated readiness to take overall responsibility for two established safari lodge operations.

What Is Offered

• Performance-linked profit share.
• On-site accommodation.
• Family accommodation can be arranged.
• Opportunity to lead two established safari lodge operations.
• Opportunity to lead a hospitality team of approximately 120 employees.
• A senior leadership position with significant responsibility for growth, profitability and operational performance.

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