Automotive Multifranchise Passenger Vehicle Service Advisor - Western Cape; Cape Town (Southern S...

Key Responsibilities

• Customer Service & Relationship Management
• Greet customers professionally and establish service requirements
• Accurately record customer concerns and vehicle requirements
• Provide customers with estimates, service recommendations, and repair timelines
• Maintain regular communication regarding work progress and completion
• Handle customer queries, complaints, and concerns efficiently and professionally
• Build and maintain strong customer relationships to encourage repeat business
• Workshop Coordination
• Open and manage job cards accurately
• Schedule service and repair bookings effectively
• Coordinate workflow between customers, technicians, workshop controllers, and parts departments
• Monitor work progress to ensure deadlines and quality standards are met
• Ensure all required authorisations are obtained before additional work is carried out
• Administration & Compliance
• Prepare quotations and invoices accurately
• Ensure warranty claims and supporting documentation comply with manufacturer requirements
• Maintain accurate customer and vehicle records on the dealership management system
• Adhere to company policies, manufacturer standards, and health and safety requirements
• Ensure all service documentation is completed and filed correctly
• Sales & Revenue Generation
• Identify and promote additional service, maintenance, and repair opportunities
• Recommend preventative maintenance and genuine parts where appropriate
• Assist in achieving workshop sales, labour, and customer retention targets

Minimum Requirements

• Grade 12 / Matric
• Minimum 2-3 years' experience as a Service Advisor within a passenger vehicle dealership
• Multi-franchise dealership experience is preferred but not essential
• Strong understanding of service department operations
• Computer literacy and experience using dealer management systems
• Valid driver's licence
• Excellent communication and interpersonal skills
• Strong administrative and organisational abilities

Preferred Requirements

• Experience within a multi-franchise passenger vehicle dealership environment
• Knowledge of manufacturer warranty processes
• Automotive qualification or relevant technical knowledge
• Experience working with premium and volume brands

Key Competencies

• Customer-centric approach
• Excellent verbal and written communication skills
• Attention to detail and accuracy
• Ability to work under pressure in a fast-paced environment
• Problem-solving and conflict-resolution skills
• Strong planning and organisational skills
• Team player with a professional attitude
• Sales and upselling ability

Performance Indicators

• Customer Satisfaction Index (CSI) scores
• Workshop labour sales and GP targets
• Service bookings and customer retention rates
• Job card accuracy and completion
• Warranty compliance and administration accuracy
• Customer complaint resolution

Applications should be submitted no later than 1 week from advertising.

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