Join the Boomerang BPO Contact Centre Learnership!

Join the Boomerang BPO Contact Centre Learnership!

Do you have a passion for people communication and creating excellent customer experiences

This is your opportunity to earn a nationally recognised qualification gain practical workplace experience and develop valuable customer service sales digital and professional skills. You will also receive structured training mentorship and coaching in a supportive learning environment.

Requirements

Were looking for driven individuals who:

• Are 18 to 35 years old
  
• Are South African citizens
  
• Passed and completed grade 12 Umalusi
  
• Live in the Western Cape
  
• Have been unemployed for at least one month before the final interview
  
• Are NOT currently studying or enrolled in another learnership
  
• Have at least 2 years experience in BPO contact centres retail or hospitality
  
• Have not previously participated in a DEDAT learnership programme
  

Benefits

Whats in it for you

A nationally recognized qualification

Real contact center experience

Mentorship and professional coaching

Exposure to industry systems and best practices

Improved career readiness and employability

Potential consideration for future opportunities subject to business requirements and individual performance

Competivate Salary

Bring your talent. Grow your confidence. Become excellent at customer experience.

Learn. Grow. Connect. Boomerang!

Apply now and take the next step in your career journey.

Required Skills:

Minimum Qualifications & Experience (Essential) A formal qualification in Information Technology Computer Science Information Systems or a related discipline. Demonstrated experience implementing and configuring Zendesk in a customer service or BPO environment. Strong understanding of CRM systems contact centre operations and CX workflows. Hands-on experience with Zendesk workflows automations triggers macros and omnichannel configuration. Practical exposure to AI-enabled customer service tools including automation and agentassist features. Ability to manage multiple client environments independently. Preferred Qualifications & Experience Zendesk Certifications (e.g. Zendesk Support Administrator Zendesk Consultant). Experience implementing or managing Zendesk AI bots or agent-tier automation. Background working in a BPO contact centre or digital transformation environment. Experience with analytics reporting and performance optimisation. Exposure to remote or distributed team environments. Key Skills & Attributes Strong analytical and problemsolving capability. Excellent communication and stakeholder engagement skills. A clientcentred mindset with a passion for optimising customer experiences. Comfortable navigating fastpaced dynamic techdriven environments. Curious proactive and enthusiastic about AI automation and emerging CX technologies.

Employment Type : Full Time
Experience: years
Vacancy: 1