Technical Support Representative - Klerksdorp

About the Role

Our client seeks a skilled Technical Support Representative to join their team in Klerksdorp . This hybrid role is perfect for someone who excels at diagnosing and resolving technical issues while also enjoying a blend of remote and in-office work. You will be responsible for providing first-line technical assistance to customers, ensuring the smooth functioning of their technical setups. This is an exciting opportunity to contribute your technical expertise within the dynamic business landscape of the North West province.

Key Responsibilities

• Provide technical assistance and support related to computer systems, software, and hardware.
• Respond to queries, run diagnostic programs, and isolate problems.
• Walk customers through problem-solving processes, both remotely and in person.
• Install, modify, and repair computer hardware and software.
• Maintain records of customer interactions and support resolutions.
• Identify and upscale situations requiring urgent attention to the appropriate individuals.

Requirements

• Proven experience in a technical support role.
• Proficiency with technical troubleshooting , hardware, and software issues.
• Excellent communication and problem-solving skills.
• Ability to explain technical concepts to a non-technical audience.
• Experience with remote support tools and ticketing systems.
• Must be comfortable working in a hybrid model, with requirements for both remote and Klerksdorp office presence.

Benefits

• A competitive annual salary of R29,000.
• Hybrid working model offering flexibility.
• Comprehensive training and skill development programs.
• Supportive team environment focused on problem-solving.
• Opportunities for career growth within the IT support field.

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